Network / System Engineer

USDC • Charlotte, NC

7h • Hybrid

About The Position

Genesis10 is seeking a Mobility Support professional for a contract position with a Global Financial Institution. This role focuses on providing outstanding client support for mobility-related technologies within a large-scale, global production environment. The ideal candidate will have extensive experience with mobile device infrastructure, including iOS and Android operating systems, and Mobile Device Management (MDM) in an enterprise setting. Responsibilities include troubleshooting device failures, analyzing system logs, and collaborating with infrastructure teams to resolve complex issues.

Requirements

• 5+ years of experience in technical support of a large-scale production operations environment
• Experience in mobility-related technologies in a global environment
• Experience with infrastructure operational work related to supporting Mobile Device management
• Intricate knowledge of mobile operating systems (iOS and Android) and how they are managed in an enterprise environment
• Well-rounded knowledge of large-scale enterprise networking and mobile device management
• Experience with Mobile Device Infrastructure
• Experience with Microsoft Azure
• Ability to work in a collaborative environment using MS Teams or WebEx

Nice To Haves

• Strong analytical, problem-solving, and conceptual thinking skills
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multi-task, and work effectively in a complex environment
• Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator
• Detail-oriented and organized
• Pro-active, enthusiastic, flexible, and results-driven with attention to detail

Responsibilities

• Provide customer interface to troubleshoot and evaluate reported failures on specific devices and remediate directly on the device or from the backend infrastructure
• Investigate and analyze system logs from both the device and the backend infrastructure
• Work with vendors to analyze and determine root cause for issues
• Answer user questions about application downloads, activations, and best practices
• Assist with the setup of new accounts and devices, stage and provide support for mobile apps
• Work as a team member with other technical teams (Networking, GIS, Server) to analyze data and determine root cause during outages

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed