Network/System Administrator Lead

Bob Johnson Auto Group•Rochester, NY

1d•Onsite

About The Position

The Network/System Administrator is responsible for overseeing the day-to-day operations of the organization's network and systems infrastructure across multiple sites. This role serves as the technical lead for a small team, coordinating closely with the Managed Services Provider (MSP) to ensure reliable, secure, and compliant IT operations. This role balances hands-on technical work with team coordination, vendor management, and strategic planning to support business continuity and growth. This is an in-office position located in Rochester, NY.

Requirements

5+ years of experience in network and systems administration
Strong working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
Experience managing firewall, VPN, and wireless infrastructure across multiple locations
Demonstrated understanding of information security principles and regulatory compliance frameworks
Experience coordinating with external IT service providers or MSPs
Valid NYS Drivers License

Nice To Haves

CompTIA Network+ or CompTIA Security+ certifications
Vendor-specific certifications or demonstrated proficiency with SonicWall, Cisco, Meraki, or FortiGate equipment
Experience with FTC Safeguards Rule compliance or similar financial services regulatory frameworks
Experience with automotive dealer management systems
Experience with cloud platforms (AWS, and Microsoft 365)
Strong written and verbal communication skills for cross-functional and vendor coordination
Ability to manage competing priorities across multiple sites with minimal supervision
Team leadership experience

Responsibilities

Manage and maintain multi-site network infrastructure including LAN/WAN, VPN, wireless, and firewall configurations
Administer Windows Server environments, Active Directory, Group Policy, DNS, and DHCP
Oversee cloud-hosted resources (AWS)
Monitor system performance, capacity, and uptime; proactively address issues before they impact operations
Coordinate with the MSP on escalated issues, change requests, and service delivery
Implement and maintain technical and administrative safeguards in compliance with the FTC Safeguards Rule (16 CFR Part 314), ensuring the organization's information security program meets all applicable requirements
Support the organization in conducting risk assessments, maintaining the written information security program, and implementing safeguards across all systems that store, process, or transmit customer data
Maintain activity logs and monitoring procedures to detect unauthorized access to customer information.
Coordinate with the MSP to ensure service provider contracts include appropriate security expectations and monitoring mechanisms.
Assist in maintaining the organization's written incident response plan and support breach notification procedures.
Participate in periodic risk reassessments and program evaluations to keep the information security program current with operational changes and emerging threats
Lead, mentor, and assign work to a small team of network/system administrators
Serve as the primary technical liaison between internal IT staff and the MSP
Coordinate patch management, change management, and maintenance windows across sites
Maintain comprehensive documentation for systems, configurations, and procedures
Document network topology, firewall rules, and change records to ensure continuity and audit readiness
Create and update standard operating procedures (SOPs) for routine tasks, incident response, and onboarding
Maintain asset inventories, license tracking, and vendor contact records
Plan and execute IT projects including hardware refreshes, site builds, and infrastructure upgrades
Manage vendor relationships for hardware, software, and telecom services
Evaluate new technologies and make recommendations aligned with business needs and budget