Network Switch Technician

Leader Communications Inc • Abilene, TX

1d

About The Position

The Network Switch Technician will perform system management, configuration administration, and routine maintenance for base communications systems (BTS). This role is responsible for end-to-end voice path integrity, managing switch configurations, handling number reclamation, and maintaining the VoIP data infrastructure. Individuals must be able to attain and maintain a valid U.S. Government security clearance (Secret) in order to be retained in the position.

Requirements

• Must have a minimum four (3) years of experience with telecommunications industry services, solutions and trends
• Experience to administer, maintain VoIP/Avaya phone systems
• Individual must possess a current DoD 8140 certifications; such as CompTIA Security+
• National Security background investigation required, Secret
• Voice Switching Architecture: Direct experience with host/remote voice switching systems, IP Media systems, IP System Interfaces, and CLAN cards.
• Database Management: Proficiency in provisioning, altering, and auditing telco/VoIP database listings.
• Ticketing Systems: Practical familiarity with REMEDY or an equivalent enterprise-level ITSM ticketing framework.
• Protocols & Hardware: Solid understanding of VoIP deployment standards, SIP/H.323 signaling, and standard digital/analog trunk circuits.
• DoD AF policies and regulations
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts.
• Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Responsibilities

• Perform necessary software functions and translations for all trunks, circuits, and configurations requested by on-base systems or users.
• Administer data lifecycle management, including the reclamation and reassignment of unused telephone lines.
• Maintain an accurate, up-to-date master listing of all active telephone numbers and track the specific hardware type associated with each number.
• Document and audit database configurations, circuit paths, and user profiles.
• Manage the user and device databases for all network-connected VoIP telephones.
• Plan and execute software/firmware changes, including systemic upgrades and emergency security patches.
• Provide comprehensive maintenance up to the defined demarcation points—specifically the end instruments and the physical/logical ethernet ports of the voice switching equipment (including IP Media, IP System Interface, and CLAN cards) for both host and remote switches.
• Own, troubleshoot, and resolve system and user support requests routed through the REMEDY Trouble Ticket system.
• Troubleshoot issues affecting customer telephone devices and voice delivery systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed