HCI CVSL Network Support Tech Lvl 1 - FT - 1st Shift
About The Position
The Network Support Technician (NST) provides quality on-site support to Heart Center and Cardiovascular Service Line for Huntsville Hospital users with a high degree of customer service, technical expertise and timeliness. The Network Support Technician provides support for installation, upgrades and maintenance of all hardware and software in the LAN and WAN environment. Performs preventative maintenance on all networked equipment. Troubleshoots and performs repairs when possible and coordinates vendor service as needed. In all instances, the Network Support Technician is the advocate for the user. The NST is also responsible for assisting with the coordination of IT support work orders and projects.
Requirements
- Extensive customer service experience required.
- Extensive experience with Windows 7/Windows 10 and MS Office products required.
- Ability to manage a stressful work environment related to changing priorities and critical support needs.
- Effectively handle prioritizing issues.
- Must possess positive customer service, advanced communication, and problem solving skills.
- Ability to analyze and coordinate multiple technologies and concepts effectively and create/design Visio drawings for workflows, network diagrams, and project plans.
- Excellent verbal and written communication skills.
- Ability to work with minimum supervision exercising a high degree of discretion and independent judgement.
- Demonstrated ability to relate to all levels of the user community.
- Working knowledge of Microsoft Windows Server 2016 or greater.
- Good working knowledge of Local Area Network topologies and applications of the OSI Model.
- Good working knowledge of Active Directory services and domain topologies.
- Knowledge of installing, configuring and troubleshooting networked devices.
- Knowledge of installation/troubleshooting of remote access software and multifactor authentication.
Nice To Haves
- Bachelors degree in Computer Science or related field from an accredited College or University preferred.
- A+ Certification preferred.
- Microsoft Certified Windows Server Administrator or similar certification desired.
- Previous help desk experience preferred.
- Additional knowledge of VMware and/or virtualization technologies and technologies desirable.
Responsibilities
- Provides quality on-site support to Heart Center and Cardiovascular Service Line for Huntsville Hospital users.
- Provides support for installation, upgrades and maintenance of all hardware and software in the LAN and WAN environment.
- Performs preventative maintenance on all networked equipment.
- Troubleshoots and performs repairs when possible and coordinates vendor service as needed.
- Assists with the coordination of IT support work orders and projects.
Benefits
- medical
- dental
- vision
- life insurance
- flexible spending
- short term and long term disability
- several retirement account options with 401K organization match
- nurse residency program
- tuition assistance
- student loan reimbursement
- On-site training and education opportunities
- Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
