Network Support Tech
Arkansas Hospice, Inc.•North Little Rock, AR
•Onsite
About The Position
The Network Support Technician is responsible for providing support to all levels of staff (tier 2 network support and helpdesk overflow). Services supported include general desktop support, WAN/LAN connectivity, VPN troubleshooting. This position is also responsible for assisting the Solutions Architect with monitoring and troubleshooting the Data Network (Local Area Network, Wide Area Networks and Virtual Private Network connections). This position is also required to be available for on-call and the capability to respond within 120 minutes of any alert in rotation with other IT staff.
Requirements
- High School diploma or its equivalent is required.
- 2-4 years’ technical experience with 2+ years directly related to the job.
- Ability to work flexible hours and occasional overtime, reliable transportation and valid driver’s license and personal cell phone are required.
- Must demonstrate an understanding and proven troubleshooting skills of TCP/IP protocol, especially in the areas of DNS, DHCP, VLAN and SMB.
- Knowledge and experience with active directory for Microsoft domains is required.
- Must possess good communication skills.
- Ability to consistently meet deadlines.
- Ability to draft concise and accurate technical reports.
- Must demonstrate a working knowledge of and LAN/WAN fundamentals.
Nice To Haves
- Associate degree in a technical discipline from an accredited technical college or bachelor’s degree in computer science preferred.
- College degree may be substituted for some experience as deemed appropriate.
Responsibilities
- Assists the Solution Architect to maintain, monitor and troubleshoot critical systems and applications (Fortinet firewall, Microsoft 365, CYMA, VMWare/Hyper-V, Veeam Backup, 365 Office Suite, Microsoft Intune MDM, MS 365 SharePoint, and various 3rd party software problems). This includes any additional software that may be implemented as well.
- Utilizes and updates an automated ticketing system to record and track resolution of customer issues.
- Maintains and supports the company intranet (including upgrades, updates and any other approved modifications).
- Responsible for doing automated scripting (small programs to complete simple tasks to save time on processing).
- Provides support (application support, hardware and software support, VPN connectivity issues) for the organization’s staff including onsite repair.
- Takes customer calls and assists IT Specialist with overflow laptop/desktop configurations.
- Works with other IT staff to resolve outstanding issues, network changes, upgrades, and repairs.
- Tracks mobile device inventory and prepares monthly bill for approval by IT Director.
- Assists with maintenance of network hardware, software, and documentation.
- Participates in evaluation of network for HIPAA compliance in coordination with the Compliance Officer or designee and implements changes as required.
- Participates in research, testing and design of expansion projects and upgrades.
- Alternates on-call support with other department staff and can respond within 120 minutes of alerts.
- Participates in annual inventory process for all IT related hardware and periodic audits throughout the year (i.e. loaner laptops, Pointcare devices).
- Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
- Adheres to all organizational and departmental policies.
- Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
- Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.
- Cross trains with other IT. staff to ensure fluid coverage of their duties when absent.
- Performs additional duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Company paid life insurance policy up to $15,000
- FSA and FSA Dependent care
- Supplemental Insurance such as Short-term disability, Long-Term disability, etc.
- 401(k) retirement plan with company match
- Paid time off (PTO) program to total up to 208 hours a year
- Tuition and certification reimbursement for qualified employees
- Employee Assistance Program (EAP).
- Free parking at all locations.
- Mileage reimbursement for company travel.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
