Network Support Specialist

Neonet • Cuyahoga Falls, OH

18h • Onsite

About The Position

Under the direction of the NEOnet Executive Director, the Network Support Specialist is responsible for installation, maintenance and upgrades of specific core NEOnet systems and administration of delivered services to educational entities associated with NEOnet. This job has a FLSA status of Non-Exempt.

Requirements

• Working knowledge of Cisco, or equivalent, wireless, switch and firewall products.
• Working knowledge of Cisco VoIP.
• Working knowledge of storage area networks, protocols and associated hardware.
• Working knowledge of SQL database design and administration.
• Ability to read and understand software documentation.
• Ability to work cooperatively and harmoniously with many individuals of varying backgrounds and to handle information professionally and confidentially.
• Ability to organize tasks into a logical and purposeful sequence.
• Provide problem-solving initiative, cultivate resources available from other OECN sites, the Ohio Department of Education, and associated commercial vendors.
• Maintain strict confidentiality of sensitive information and ensure compliance with all local and national security standards, policies, and regulations.
• Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from staff members and clients, regulatory agencies, or members of the business community.
• Ability to write reports.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

• Minimum of two year degree in Computer Science or equivalent.
• Professional certification in related areas.

Responsibilities

• Assist in the administration of server hardware provisioning and deployment.
• Assist in the monitoring, configuration, design and management of wireless and local area networks.
• Assist in the monitoring, configuration, design and management of wide area networks.
• Assist in the monitoring, configuration, design and management of VoIP hosted service.
• Assist in the monitoring and administration of centralized storage networks and hardware.
• Provide installation, administration and end user support including but not limited to network trouble shooting, wireless, web filtering, authentication, voice over IP and hosted firewall services.
• Assist in the installation, configuration and administration of new hardware and software solutions as required.
• Maintain and oversee the day to day operation of the NEOnet staff VPN, wireless and local area networks.
• Perform other duties as assigned by the NEOnet Executive Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree