Computer Network Support Specialist (Journeyman)

Interactive Process Technology LLC•Corpus Christi, TX

About The Position

IPT is looking for great talented people to support the work at the Army Aviation and Missile Center (AvMC). AvMC is the Army's focal point for providing research, development and engineering technology and services for aviation and missile platforms across the life cycle. AvMC's mission is to "deliver collaborative and innovative aviation and missile capabilities for responsive and cost-effective research, development, and life cycle engineering solutions" to equip the Warfighter with the best technology today and tomorrow. Please note that the AvMC positions come with varying degrees of remote/on-site support at the discretion of the customer.

Requirements

Bachelor's degree in computer science or related field
Great communication and organizational skills
Great analytical and problem-solving skills
Ability to work independently and manage tasks without supervision
Strong attention to detail with accurate record-keeping
Eight (8) years of prior experience in a similar role
DoD 8570 Level II/III certification
US Secret Clearance

Responsibilities

Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies
Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
Provide expertise in the software and hardware used by the Government/ provide guidance and resolve issues as needed
Provide Tier 1, 2 and 3 level technical support to the AvMC Enterprise
Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system, including emails, phone calls, web chats, and face-to-face contact
Provide technical guidance to diagnose, categorize, and troubleshoot routine technical issues
Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting
Accurately log all service requests not received through the ASC end-user portal into the ASC service management system
Provide expertise with Account Management-provisioning of user accounts, computing equipment, telephony equipment, and modification of user accounts when requirements arise for changes in user attributes/ Desktop Applications: MS Office, Adobe, JAVA, and similar applications typically deployed in an office setting /Desktop Support: Setup and administration of personal computing hardware and software (desktop PC, laptop, and tablets) including standard peripherals such as monitors, keyboards, mice, speakers, and web cameras (where applicable)/ Mobile Devices: provide technical assistance for mobile devices to include technical support, guidance, utilization, troubleshooting, and training/ Printers: installation and configuration of desktop printers, network printers, print servers, associated drivers, Common Access Card (CAC) release printing, and associated hardware/software/ Security Management: ensuring desired levels of protection for Federal systems, data, and related assets are achieved (e.g., CAC authentication, access control, encryption, intrusion detection, verification, digital signature, user management, role/privilege management, audit trail capture/analysis, etc.)
Support the configuration of new devices and sustainment of existing devices while adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies and procedures