Network Support Specialist III - 55010259

State of Florida•Bartow, FL

9d•Onsite

About The Position

This position will ensure the stability, security, and performance of the District's network and server environments, including virtualized and storage systems, directly supporting uninterrupted access to the technology services Department staff rely on every day. Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses.

Requirements

Knowledge of Microsoft Windows Server operating systems, including printing, file systems, process monitoring, support techniques, and diagnostic tools and software (advanced).
Knowledge of computer software, hardware, and firmware relative to servers, personal computers, and LAN/WAN environments.
Skills in installing and providing technical support for software applications and operating systems.
Skills in installing and testing computer hardware.
Ability to design, configure, implement, and support the network infrastructure.
Ability to perform network storage administration and provisioning.
Ability to perform network backups and coordinate disaster recovery efforts.
Ability to plan, organize, manage, and track projects and participate on teams.
Ability to develop and maintain technical documentation for supported systems.
Ability to read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to network and security standards.
Ability to research information.
Ability to make quick decisions, solve problems, remain flexible, and keep a positive attitude.
Ability to work independently.
Ability to communicate effectively both verbally and in writing.
Ability to provide excellent customer service.
Ability to lift 50 pounds and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.
High School diploma (or equivalent) and 6 years of work experience with virtual servers in a failover-clustered environment as a primary duty (Hyper-V or HCI knowledge preferred), configuring, administering, and troubleshooting network switches and routers in a LAN/WAN environment, Storage Area Network (SAN) and fiber channel switches, configuration of server roles and routing/switching protocols.
Certifications in Advanced Network Technologies, such as MCSE/MCSA or CCNA/CCNP, may substitute for 1 year of the required experience.
Or a bachelor's degree in computer science, information technology, or a closely related field, and 2 years of working experience with virtual servers in a failover-clustered environment as a primary duty (Hyper-V or HCI knowledge preferred), configuring, administering, and troubleshooting network switches and routers in a LAN/WAN environment, Storage Area Network (SAN) and fiber channel switches, configuration of server roles and routing/switching protocols.

Nice To Haves

Hyper-V or HCI knowledge preferred

Responsibilities

Designs, configures network devices, and implements changes to the network infrastructure.
Enforces system standards.
Monitors network performance and adjusts network equipment as necessary to provide optimum performance.
Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization.
Performs advanced troubleshooting to determine cause of problem.
Works with staff on issues outside their areas of responsibility as needed.
Performs provisioning, administration, and maintenance, including support for any Storage Area Network (SAN) or Azure-stack Hyperconverged Cluster Infrastructure (AZHCI), plans for growth, assesses and monitors these environments, creating and extending volumes and drives for Virtual Machines as needed.
Provisions and configures drive arrays, manages security for these environments so only those with authorization may access them.
Performs system administration and provisioning.
Controls access and authorization (creating and assigning members to the appropriate role), sets up the distribution infrastructure, and installs and configures servers.
Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems.
Plans for high availability configurations.
Follows provisioning policies to grant access to the Department’s managed resources.
Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices.
Monitors network for security threats or unauthorized users.
Analyzes security risks and develops response procedures.
Ensures anti-spam and virus protection is in place.
Implements, maintains, and monitors network intrusion prevention measures.
Maintains security documentation as required.
Generates and maintains technical documentation as assigned.
Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways and other major pieces of networking hardware.
Documents server names, roles, and addresses.
Documents changes such as application installations and modified security settings as required.
Coordinates and participates in Research and Development.
Participates in network technology upgrade studies or expansion projects, including installation of hardware and software and integration testing.
Researches and tests new or modified hardware or software products to determine performance and interoperability.
Attends training sessions and studies technical journals to keep up with changes in technology.
Communicates with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues.
Performs Active Directory administration following current applicable standards and guidelines.
Administers Active Directory by using administrative tools.
Creates and manages user and service accounts.
Creates and administers computer objects and accounts to join the domain.
Implements and manages Group Policy infrastructure; troubleshoots policy application.
Responds to security incidents as assigned.
Captures additional event data and performs preliminary analysis to determine criticality.
Escalates events if emergency response is determined necessary.
Reviews and analyzes log data to determine nature and scope of incident.
Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair.
Documents all steps taken and subsequent resolutions.
Monitors Service Desk queue and resolves support tickets as assigned.
Documents work performed and resolution(s).
Identifies, analyzes and resolves problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
Provides high level of customer service by providing status and information to the customer.
Plans, organizes, manages and tracks projects.
Develops the project plan and schedule.
Supports and informs project stakeholders and team.
Identifies and mitigates project risks and conflicts.
Tracks project progress and goals achieved.
Participates on statewide teams, both internal and external to the Office of Information Technology.
Provide facts to facilitate the team's decision making process and to achieve the team's goals.
Shares information and receives feedback from other Office of Information Technology staff as appropriate.
Maintains current Disaster Recovery Plan.
Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality.
Performs risk assessments and business impact analysis to identify the information technology services that support the Department’s critical business activities.