Dedicated Network Support Specialist

UnitedHealth Group • La Crosse, WI

23h • $18 - $32 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Optum Serve Health Services (OSHS) is one of three businesses under Optum Serve. Optum Serve provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining Optum Serve you are part of the family of companies that makes UnitedHealth Group a leader across most major segments in the U.S. health care system.
OSHS specializes in creating and managing health care programs through on-location services, patient specific in-clinic appointments, telehealth assessments, or any combination based on customer need. OSHS’s customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
The Dedicated Network Support Specialist is responsible for practitioner setup, payment configuration, and financial support activities in alignment with the VBA MDE program, supporting accurate and timely reimbursement by maintaining practitioner profiles, payment calendars, and related financial components according to established workflows and standards while collaborating closely with internal partners to support day to day operational needs and execute assigned tasks in accordance with defined processes and procedures.

Requirements

• High School Diploma/GED
• 1+ years of related experience collaborating across multiple business functions to achieve shared business objectives.
• Proficient in Microsoft Office Suite, with strong knowledge of Excel
• Solid organizational, verbal, written and interpersonal skills
• Independent problem identification/resolution and decision-making skills with the ability to multi‑task in a fast‑paced environment
• Demonstrated ability to work independently
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

• Customer service-related background
• Medical, dental, or healthcare insurance experience
• Database experience/education
• Experience with auditing and analyzing healthcare providers
• VBA experience (Visual Basic for Application)

Responsibilities

• Setup practitioner profiles according to block scheduling checklists for block scheduled providers and practitioners.
• Set up and maintain manual finance calendars for payment rendering on provider and practitioner days.
• Investigate and address provider reimbursement inquiries in partnership with Provider Reimbursement (PR) and SubK teams to support accurate and automated invoicing. Maintain and track dedicated supervising physician network to support invoicing.
• Work closely with Resource Partner Management (RPM), National Account Managers, Clinic Operations Managers (COM), and Clinic Operations Specialists (COS) to ensure accurate practitioner setups and payment processing.
• Accountable for managing the VS Market Relations email and fax inbox.
• Follow established workflows, documentation standards, and escalation paths to ensure consistency and compliance.
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED