NETWORK SUPPORT SPECIALIST II - 55011830

State of Florida•Tampa, FL

4d•$51,375 - $66,485•Onsite

About The Position

The Network Support Specialist II works in the Florida Department of Transportation’s District Seven Information Technology office in Tampa. The position performs system administration and provisioning, Active Directory administration, network backups and file restorations, network storage administration and provisioning, user provisioning, network infrastructure support, security monitoring and incident response, technical documentation, service desk support, and project coordination. The role also participates on statewide Information Technology teams. The position supports secure, reliable network and server operations by managing access and authorization, installing and configuring servers and Active Directory services, monitoring system and network performance, maintaining backups and storage, responding to security events, and resolving support tickets. It provides customer service and documents system configurations, changes, work performed, and resolutions.

Requirements

Five or more years of direct work experience providing a combination of workstation hardware, software, or network support, such as installation, maintenance, and technical support of network hardware, virtual servers, network software, backups, and MS Active Directory. Postsecondary education may substitute year-for-year for up to four years; qualifying network training certifications may substitute for one year of work experience.
Advanced knowledge of Microsoft Windows Server operating systems, including printing, file systems, process monitoring, support techniques, and diagnostic tools and software.
Knowledge of computer software, hardware, and firmware related to servers, personal computers, and LAN/WAN environments.
Basic knowledge of phone systems.
Skill in installing and providing technical support for software applications and operating systems.
Skill in installing and testing computer hardware.
Ability to perform network backups and coordinate disaster recovery efforts.
Ability to plan, organize, and track projects.
Ability to work independently, communicate effectively verbally and in writing, stay focused, research information, make quick decisions, solve problems, remain flexible, and maintain a positive attitude.
Ability to understand and comply with department policies, procedures, guidelines, and practices concerning network and security standards.
Ability to develop and maintain technical documentation for supported systems.
Ability to provide excellent customer service.
Applicants must be U.S. citizens or lawfully authorized alien workers; visa sponsorship is not available.

Responsibilities

Perform system administration and provisioning, including managing access and authorization, setting up distribution infrastructure, installing and configuring servers, responding to system alerts, diagnosing problems, and planning high-availability configurations.
Administer Active Directory, including installing Active Directory Domain Services, managing user and service accounts and computer objects, and implementing and troubleshooting Group Policy.
Create and maintain technical documentation, including network topology diagrams, server information, and records of system and security changes.
Perform network backups and file restorations, monitor backup integrity, and prepare quality-control reports.
Administer and provision network storage, including supporting the Storage Area Network, planning SAN growth, monitoring the environment, creating LUNs, and configuring drive arrays and access controls.
Design and configure network devices and implement infrastructure changes; enforce system standards, monitor performance, troubleshoot outages, schedule upgrades, and collaborate with network engineers on optimization.
Maintain network security, monitor for threats and unauthorized access, analyze risks, develop response procedures, maintain protective measures, and maintain security documentation.
Respond to assigned security incidents by collecting event data, analyzing logs and detection-tool results, escalating emergencies, mitigating or repairing issues, and documenting actions and resolutions.
Monitor the Service Desk queue and resolve assigned support tickets, document work and resolutions, troubleshoot issues, and provide customers with status updates and information.
Provision user access to authorized resources and applications, set up network and email accounts, grant access based on user identity, and deactivate user objects when requested.
Plan, organize, manage, and track projects, including schedules, stakeholder communications, risks, conflicts, progress, and goals.
Participate on statewide teams, sharing information and providing facts to support team decisions and goals.