Temporary Network Support Analyst (Information Technology Services)

Los Angeles County Metropolitan Transportation Authority•Los Angeles, CA

4d•Onsite

About The Position

THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. Provides initial technical support to users through phone, collaboration applications, or in person by using system administration tools, solving issues, and working with other technical teams to address complex problems.

Requirements

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
Additional experience, as outlined below, may be substituted for required education on a year-for-year basis.
A typical combination includes: Education Bachelor's Degree in Computer Science, Management Information Systems, Business, Public Administration, or a related field
Experience None Required; experience managing Microsoft Windows network environment or advanced experience with Microsoft Office programs; some positions in this class may require specialized experience in area of assignment
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
On-call, weekend, overtime work, and travel are required

Nice To Haves

Experience isolating and troubleshooting issues in Microsoft Office Suite applications and end-user hardware
Experience configuring and deploying cellular devices, including installing applications, distributing equipment, and asset tracking
Experience collaborating with internal departments to address inquiries and deliver tailored solutions
Experience maintaining wired and wireless networks while ensuring end-user compliance with organizational security protocols
Experience delivering exceptional customer service in a technical environment, including the ability to communicate complex technical concepts clearly and effectively to non-technical users

Responsibilities

Works the Help Desk providing customer assistance on network resources, including Microsoft Office, Outlook, internet/intranet, and other Metro-standard software; responds to telephone calls, voicemails, and e-mails
Assists customers with network and application passwords (reset/unlock/change)
Assists with self-service access
Logs and assigns trouble tickets, requests, and work orders to corresponding work groups; may gather information and troubleshoot
Coordinates the resolution of computer processing problems between users, systems programming, applications programming, computer operations, and telecommunications staff
Responds to customer service surveys
Distributes pagers and cellular phones
Prepares reports and correspondence, generates monthly graphs and statistics, and generates monthly status reports
Participates in the department's information security, disaster recovery, and safety programs
May be required to perform other related job duties