Network Support Analyst
Segra•Waynesboro, VA
•Hybrid
About The Position
The Network Support Analyst will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.
Requirements
- 3+ years of directly related telephony or network operations experience
- Extensive computer skills with MS Office suite (Excel, Word, PowerPoint)
- Strong work ethic and multi-tasking ability
- Ability to work independently with minimal supervision
Nice To Haves
- Experience with Inventory systems is a plus
Responsibilities
- Processing network maintenance requests
- Analyzing impact to customers
- Sending maintenance notifications
- Deconflicting possible areas of overlap of services provided to avoid customer outages
- Monitoring the network
- Reporting on maintenance successes and overall performance statistics
Benefits
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
- Competitive health and retirement benefits with immediate 401(k) vesting
- Programs supporting physical, mental, financial, and social wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
