Network Student Enrollment Coordinator

Mastery Charter Schools • Philadelphia, PA

10d • $50,800 - $55,900 • Hybrid

About The Position

The Network Student Enrollment Coordinator plays a key role in supporting prospective and current families through the enrollment process at Mastery Schools. This role serves as a primary point of contact for families, helping them identify the right school option, answering questions, and providing hands-on support with the application and re-enrollment process. They will ensure families have a positive and welcoming experience with Mastery Schools while driving network enrollment goals through active outreach, lead management, and community relationship-building.

Requirements

• Demonstrated ability to provide high-quality customer service
• Highly organized and able to manage multiple tasks simultaneously.
• Strong telephone and interpersonal communication skills.
• Demonstrated ability to establish and maintain positive working relationships with students, parents, staff, co-workers, and the public.
• Creative thinker and problem solver.
• Approachable and service-oriented.
• Demonstrated self-awareness, cultural competence, and commitment to anti-racist practices.
• Proficiency with Google Sheets and Outlook
• High School Diploma or GED required
• At least one (1) year of prior experience in a high-paced customer support or outreach role (retail, call center, reception/front desk, community organizing, etc.).
• Experience working with families and individuals from diverse ethnic, racial, and socioeconomic backgrounds.

Nice To Haves

• Associate’s degree or higher a plus.
• Experience with student enrollment, school admissions, or K–12 family engagement preferred.
• Community-based canvassing or outreach experience is a plus.

Responsibilities

• Facilitate network-level enrollment outreach initiatives including phone banking, referral calls, door-to-door canvassing, flyering at businesses and daycares, tabling at community events, and supporting school-based enrollment events with the goal of recruiting new students and retaining current Mastery students at priority schools.
• Build and maintain partnerships with community centers, pre-K programs, and daycare centers in Camden to generate new student leads and promote Mastery Schools of Camden on an ongoing basis.
• Guide prospective families through the full enrollment process by sharing information about school options, supporting application completion, and facilitating a smooth handoff to school-based operations teams for registration.
• Support active re-enrollment efforts for current Mastery families through direct outreach, timely follow-up, and coordination with school-based enrollment and operations staff.
• Manage the lead cultivation process in HubSpot by contacting interested families daily, tracking outreach activity, and meeting weekly conversion and contact goals.
• Use phone, text, email, and LiveChat (via HubSpot and EZ Texting) to respond to inquiries from families, students, and community partners in a timely and professional manner.
• Provide accurate application support and maintain up-to-date records across multiple enrollment platforms, including Avela, SchoolMint, and Genesis. Ensure confidentiality of all student and family information.
• Produce professional written and verbal communications as needed, including family correspondence and recruitment messaging in English and Spanish.
• Maintain a positive, empathetic, and professional demeanor with families and colleagues at all times.
• Collaborate with school-based Enrollment Coordinators, Administrative Assistants, and Network Enrollment staff to advance enrollment priorities across campuses.
• Attend all required meetings, trainings, and professional development sessions.
• Represent Mastery Charter Schools as a knowledgeable and enthusiastic ambassador communicating the organization’s mission, school highlights, and student/family value proposition to the broader community.
• Any other duties as assigned by the supervisor.

Benefits

• 403(b) retirement plan for PA employees (with a 5% match from Mastery for full-time employees)
• Enrollment in the State of New Jersey Pension Plan for NJ employees
• Robust Employee Assistance Program
• Mental health and counseling programs
• Annual Professional Development Fund
• Discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more
• Access to the HealthAdvocate Helpdesk to help you navigate various benefits-related topics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED