Enrollment Coordinator

Gallagher • Village of Pittsford, NY

2d • Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Requirements

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Exceptional organizational skills
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.

Nice To Haves

• Associate's degree, professional certification, or equivalent training and experience preferred.

Responsibilities

• Serve as the first point of contact at the front desk, greeting visitors and directing them appropriately.
• Answer and route incoming phone calls in a courteous and efficient manner.
• Manage and maintain office supply inventory, placing orders as needed to ensure availability.
• Coordinate mail distribution, deliveries, and general front office operations.
• Provide administrative support and maintain a welcoming, organized reception area.
• Support client retention by maintaining a positive image with clients and members.
• Answer telephone calls from clients and employees regarding employee benefits.
• Manage member eligibility (add/term/changes) with carriers and their enrollment portals.
• Enter accurate client information into agency management system and export data as needed.
• Actively engage in learning; study industry trends. Seek out self-directed learning to increase industry knowledge.
• Other duties as assigned.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED