Enrollment Coordinator

IWP Careers•Andover, MA

1d•Onsite

About The Position

IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join our team! As the first point of contact within IWP for injured Workers, you'll play a crucial role in educating new patients and guiding them through the enrollment process for our specialized Workers Compensation pharmacy services.

Requirements

Ability to work a full-time schedule: 11:30 - 8:00 PM ET
Rotating Saturdays once fully trained
2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
Bilingual in Spanish (required)
Strong Problem-solving abilities and a proactive mindset
Excellent organization and time management skills
Exceptional attention to detail and commitment to accuracy
Clear, professional verbal and written communication skills
Ability to thrive in a fast moving, team-oriented call center environment
Flexibility and adaptability in response to changing priorities or procedures
Proficient documentation and follow up skills
Bilingual in Spanish (required)

Nice To Haves

Healthcare industry experience is a plus
Experience with CRM software like HubSpot or similar

Responsibilities

Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls
Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment
Gathering information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP
Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions
Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency
Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts
Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments
Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion