Network Specialist

University of Washington•Seattle, WA

1d•Onsite

About The Position

UW Information Technology is hiring a Network Specialist to perform network installation and maintenance for more than 10,000 network devices serving the University of Washington, UW Medicine, Pacific Northwest Gigapop, datacenters, and the state K-20 Education Network. Work includes activating network and phone ports and installing switches, wireless access points, routers, firewalls, and UPSs for voice, data, and video services. The position also supports infrastructure design and coordinates with UW departments. It provides tier 2 support for network incidents and requires applying networking knowledge across environments with differing protocols, customers, and maintenance procedures. The role is onsite 100% and participates in an after-hours on-call rotation. The Network Specialist reports to the Technology Manager of Networks & Communications Technologies. The position is part of UW-IT’s Infrastructure Division, which designs, implements, and supports infrastructure services including wired and wireless networks, telecommunications, computing, storage, infrastructure tools, and service-delivery platforms.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
Two years of experience with basic digital telephony concepts and troubleshooting digital switching and/or digital transport problems.
Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network-related problems.
Experience coordinating services and resolving problems in a communications network environment.
Working knowledge of Ethernet link-layer protocols, standards, and practices for LAN wiring and campus plants.
Experience troubleshooting connectivity problems with customers.
Working knowledge of databases and spreadsheet applications, such as Access, Microsoft Word, Excel, and Google Sheets.
Excellent written and oral communication, technical documentation, user liaison, and interpersonal skills.
Ability to work independently with minimal supervision and as part of a team.
Excellent understanding of Ethernet technologies, TCP/IP, SNMP, and IP network security, and ability to apply them across different environments.
Excellent understanding of WAN/LAN hardware interconnection and troubleshooting, including routers and LAN switches.
Ability to work onsite 100%.
Availability to participate in an after-hours on-call rotation and potential off-shift schedules; willingness to adjust the core work schedule.
Ability to work in confined areas and communications closets, healthcare environments, and construction environments while following applicable safety requirements.
Willingness to work in University Medical Centers and meet their minimum qualifications, which may include TB testing and current vaccinations.
Ability to lift at least 40 pounds daily using proper lifting techniques.
Current driver’s license valid for use in Washington State and ability to operate a state vehicle daily.
Ability to report to work when UW suspends operations; the position is essential.
Ability to perform duties outside normal business hours and travel on weekends when necessary.

Nice To Haves

Experience with Junos OS and Aruba Airwave.
Cisco Certified Network Associate (CCNA) certification or equivalent.
Experience in a research university or other academic institution.
Outstanding customer service skills.

Responsibilities

Independently perform complex installation, troubleshooting, maintenance, and repair activities for UW network communications.
Share technical expertise and support campus telecommunications and data networking installation and maintenance.
Coordinate facilities issues related to installation activities.
Provide supervision, coordination, and/or support for onsite technical and operational support staff; may direct others’ work.
Help develop procedures for coordinating installation activities and provide onsite technical assistance to peers and customers.
Provide tier 2 support for network-related incidents.
Perform other duties as assigned.