NETWORK SPECIALIST
About The Position
UW Information Technology is seeking a Network Specialist to perform network installation and maintenance for more than 10,000 network devices serving the University, UW Medicine, Pacific Northwest Gigapop, datacenters, and the state K-20 Education Network. The role includes activating network and phone ports and installing switches, wireless access points, routers, firewalls, and UPSs for voice, data, and video telecommunication services. It also supports infrastructure design and coordinates with UW departments. The position provides tier 2 support for network-related incidents across environments with differing protocols, customers, and maintenance procedures. The role requires excellent knowledge of Ethernet technologies, TCP/IP, SNMP, IP network security, and WAN/LAN hardware interconnection and troubleshooting. Reporting to the Technology Manager of Networks & Communications Technologies, the specialist works under general supervision and independently handles complex network installation, troubleshooting, maintenance, and repair. The role may provide supervision, coordination, or technical support to on-site staff and may direct others’ work. This is a regular, 100% FTE position requiring 100% onsite work. The employee must be available for after-hours on-call rotation and potential off-shift schedules, adjust their core schedule, and report to work when UW suspends operations. Work may involve communications closets, confined spaces, health care and construction environments, and daily lifting of equipment weighing at least 40 pounds. A current driver’s license valid in Washington is required to operate a state vehicle. Occasional duties or travel may occur outside normal business hours, including weekends.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience; the posting states equivalent education and/or experience may substitute for minimum qualifications except where legal requirements apply.
- Two years of experience with basic digital telephony concepts and troubleshooting digital switching and/or digital transport problems.
- Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network-related problems.
- Experience with service coordination and problem resolution in a communications network environment.
- Working knowledge of Ethernet link-layer protocols, standards, and practices for LAN wiring and campus plants.
- Experience working with customers to troubleshoot connectivity problems.
- Working knowledge of databases and spreadsheet applications, such as Access, Microsoft Word, Excel, and Google Sheets.
- Excellent written and oral communication, technical documentation, user liaison, and interpersonal skills.
- Ability to work with minimum supervision, independently and as part of a team.
- Excellent understanding of Ethernet technologies, TCP/IP, SNMP, and IP network security, and ability to apply them across different network environments.
- Excellent understanding of interconnection and troubleshooting techniques for WAN/LAN hardware, including routers and LAN switches.
- Able to work onsite 100% and participate in after-hours on-call rotation; available for potential off-shift schedules and schedule adjustments, including reporting to work when UW suspends operations.
- Comfortable working in confined areas, communications closets, health care environments, and construction environments, and complying with applicable safety requirements.
- Able to lift equipment weighing at least 40 pounds daily using proper lifting techniques.
- Current driver’s license valid for use in Washington and ability to operate a state vehicle daily.
- Willing to work in University Medical Centers and meet their work qualifications, which may include TB testing and current vaccinations.
Nice To Haves
- Experience with Junos OS and Aruba Airwave.
- Cisco Certified Network Associate (CCNA) certification or equivalent.
- Experience in a research university or other academic institution.
- Outstanding customer service skills.
Responsibilities
- Perform complex installation, troubleshooting, maintenance, and repair activities for UW network communications.
- Share technical expertise and support campus telecommunications and data networking installation and maintenance.
- Coordinate facilities issues related to installation activities.
- Provide supervision, coordination, and/or technical and operational support for on-site staff; may direct others’ work.
- Help develop procedures coordinating installation activities and provide on-site technical assistance to peers and customers.
- Install and maintain network equipment and activate network and phone ports for voice, data, and video services.
- Provide tier 2 support for network-related incidents.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
