Network Specialist I
About The Position
The Network Specialist I provides intermediate computer systems and network support for agency information technology systems. The role provides technical customer support for computer hardware and software, performs equipment moves, adds, and changes, and monitors local and wide area networks. The position works under close supervision, with minimal latitude for initiative and independent judgment. The position is based in Amarillo, Texas, and supports multiple office sites in the Texas Panhandle. Travel is approximately 30% and may sometimes involve overnight lodging. The employee is expected to follow a predictable schedule and be available for after-hours, weekend, and occasional holiday support when work or emergencies require it. This role may be eligible for telework, subject to agency policy, supervisor discretion, and business needs.
Requirements
- High school diploma or GED.
- Experience supporting desktop operating systems, preferably Microsoft Windows, in a local or wide area network.
- Experience providing hands-on customer support for computer hardware and software issues, with an emphasis on excellent customer service.
- Knowledge of network facilities and data processing techniques.
- Knowledge of personal computer hardware and software.
- Knowledge of network operating systems and security software.
- Ability to recognize, analyze, and resolve network problems.
- Ability to train others on technical issues and agency procedures.
- Ability to communicate effectively, verbally and in writing, with technical and non-technical staff.
- Ability to establish and maintain effective working relationships with management, coworkers, subordinates, and customers, and to interact with all levels of staff.
- Ability to work independently in a fast-paced environment and prioritize and manage heavy workloads.
- Ability to lift and move 30 pounds of equipment.
- Must have reliable transportation with appropriate insurance coverage and a valid driver’s license from the state of residence.
- Must be able to transport computer and network equipment in a personal vehicle.
- Must reside in Region 01 and be based in Amarillo.
- Must be available for after-hours and weekend support when required, including emergency situations.
Nice To Haves
- ITIL Foundation Certification.
- Completion of computer or technical courses or training.
Responsibilities
- Provide customer service and respond to user questions about computer software, hardware, systems, and software applications.
- Image computers and install software.
- Schedule and complete computer equipment additions, moves, and changes.
- Maintain the network’s physical and logical structures, including network connections.
- Install, test, and maintain network hardware and software.
- Provide user support and training on available hardware, software, and utilities.
- Assist with maintenance of network operating systems and security software.
- Assist in supporting local office infrastructure and wide area networks, including cable and hub installations and inventories.
- Perform project work and assignments provided by the supervisor.
- Serve as a backup in the unit as needed.
- Complete additional tasks, projects, and special assignments upon request by the manager.
- Attend required meetings, training, and seminars, which may take place outside the headquarters city.
- Provide after-hours, weekend, and occasional holiday support when work duties or emergencies require it.
Benefits
- 100% paid employee health insurance for full-time eligible employees.
- Defined benefit pension plan.
- Generous time off benefits.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
