Network Solutions Support Technician

Werner • Town of Grand Chute, WI

11h • Onsite

About The Position

The Network Solutions Support Technician provides customers technical support with IT and OT systems, including installation, troubleshooting, and maintenance of hardware, software, and connectivity to ensure reliable and secure operations.

Requirements

• Associate or bachelor’s degree in computer science, information technology, computer information systems, computer networking or other related discipline is required. Equivalent work experience will be considered in lieu of a degree.
• 1-2 years of experience in IT support or networking is required.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities.
• Intermediate proficiency with Microsoft Office Suite.
• Must have and maintain a valid driver’s license.
• Ability to travel regularly through assigned territory. Some overnight travel is required.

Nice To Haves

• Cisco Certified Network Associate (CCNA) certification is preferred.

Responsibilities

• Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points)
• Monitor network performance and troubleshoot connectivity issues.
• Provide Tier 1 support for network-related incidents; escalate issues as appropriate.
• Maintain accurate documentation of configurations and procedures for customer and internal teams.
• Assist with network upgrades and patch management.
• Exhibit a working knowledge of network security best practices and work diligently to protect our customer’s intellectual property.
• Respond promptly and professionally to customer and sales force inquiries via telephone and email.
• Train customers in the proper use and deployment of supplied equipment and services.
• Advise Product & Services team and vendor partners regarding product issues that are discovered through deployments or technical support calls with customers.
• Provide on-call/ after-hours support as required.

Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree