Network Services Sr. Service Technician

Tri-M Group•Kennett Square, PA

3d•Onsite

About The Position

Under the supervision of the assigned manager, performs tasks related to the installation, provisioning, troubleshooting, and service of networking, voice, AV, and other related communication systems. Provides advanced technical assistance to resolve complex installation and maintenance problems associated with complex networking and voice systems.

Requirements

High school diploma or equivalent.
Two-year technical degree in Electrical Systems Technology or minimum of eight (8) years related experience in networking and voice systems.
Proficient in-service technician duties and knowledge.
Ability to understand telecommunications prints and specifications in conjunction with the applicable NEC requirements.
Ability to understand equipment specifications and standards.
Knowledge of grounding practices within telecommunications industry (vendor technical specification).
Advanced knowledge of series/parallel circuit and AC/DC theories and the use of common electrical test instruments.
Advanced knowledge of digital and analog technologies.
Excellent ability to troubleshoot various types of networking and voice systems.
In-depth knowledge of data communication protocol.
Thorough knowledge of OSI model software layers.
Advanced working knowledge of data networks, local and wide area networks (LAN/WAN), wireless networks and associated protocols.
Maintain a valid driver’s license and a history of safe driving.
Must have reliable personal transportation to and from the assigned work location/office.
Must purchase Company required personal tools (see attached list) and maintain in good condition.
Ability and willingness to travel nationally to jobsites.
Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.

Responsibilities

Complies with and ensures compliance with all Tri-M safety policies and procedures.
Complies with and ensures compliance with all Tri-M employment policies and procedures including standards of conduct and appearance to reflect positively on the Company.
Performs in-depth troubleshooting of data, LAN/WAN and wireless communication systems.
Performs field repairs on all systems.
Performs moves, adds and changes to premise wiring for all data networks, telephone systems and other premise wiring.
Provides daily Pro-Nav updating and communicated closely with our customer base by updating them on daily activities.
Performs preventive maintenance service checks and completes appropriate documentation.
Tips, tests, splices and troubleshoots fiber optic and copper cable as required.
Completes all necessary paperwork including daily job journals, work orders, timesheets, tool/equipment sign-outs, etc.
Safeguards and maintains Tri-M equipment, material, tools, and vehicles.
Provides after-hours and weekend service response.