Field Service Technician-Network

TDS•Cleveland, WI

10h•Onsite

About The Position

As a Field Service Technician II, you will install, troubleshoot, repair, and maintain telecommunications products and equipment sold and leased by TDS, including Key Systems, PBX, Centrex Systems, and/or other business systems. You will perform work associated with splicing and maintaining outside plant facilities and equipment, including installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable. As an FST-Network, you will possess knowledge of commonly used concepts, practices, and procedures within telecommunications. You will have direct, face-to-face contact with customers and are expected to be proactive in selling TDS services and products such as Telephony, Video/CATV/DBS, Internet, and/or high-speed networks. Your role will involve exceeding customer expectations through extraordinary customer service, identifying customer needs, and providing communications solutions. You will also understand how to use and demonstrate TDS products, seeking sales opportunities while educating the customer. Products and services include Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing, and Non-regulated CPE. As an FST-Network, you may be responsible for performing varied or additional duties to meet TDS demands, which may include duties of other Field Services Technician positions. Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute distance from the Cleveland, Wisconsin warehouse.

Requirements

1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge.
6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
Must have and maintain a valid driver's license.
Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
Requires being available for on-call/standby responsibilities and may require occasional travel.
Must be willing to work overtime as needed.
Upon hire, must successfully pass all components of the Safety Course curriculum.
Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
Strong technical understanding of fiber and copper plant installation and troubleshooting.
Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
Ability to work and make decisions independently with little or no supervision.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Proven organizational skills and ability to multi-task.
Ability to operate vehicles with manual transmissions.

Responsibilities

Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).
Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs.
Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
Keeps orderly log of all locate requests in our exchange area.
Performs cable fault acceptance tests on newly constructed facilities.
Provides troubleshooting support techniques and corrections.
Responds to “trouble” dispatches.
Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provides excellent customer service.
Proactively educates and sells TDS products and services to customers.
Performs project management of the installation of systems and performs related functions as requested by supervisor.