Network Services Intern

KCC Manufacturing•Louisville, KY

10d

About The Position

KCC Companies is an employee-owned (ESOP) company dedicated to providing complete design, manufacturing, installation, and service for commercial & residential Heating, Ventilation, and Air Conditioning (HVAC). Our Mission: KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions. Results-driven IT professional supporting the Director of Technology Operations and Business Efficiency in maintaining and optimizing enterprise infrastructure. Proven ability to collaborate cross-functionally to deliver continuous improvement initiatives within Business Technology. Highly organized and efficient, with strong communication skills and a track record of delivering high-impact solutions on time and within budget.

Requirements

Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
1-3 years of IT support, help desk, systems administration, or networking experience
Basic knowledge of Microsoft 365, Active Directory, networking, and Windows Server
Familiarity with Azure, cybersecurity principles, and troubleshooting methodologies
Strong communication and customer service skills
Ability to learn new technologies and work effectively in a team environment

Nice To Haves

Technical Troubleshooting
Customer Service & Communication
Team Collaboration
Microsoft 365 Administration
Networking Fundamentals
Documentation & Organization
Cybersecurity Awareness
Problem Solving
Cloud Technologies (Azure Fundamentals)
IT Change Management

Responsibilities

Support IT projects and infrastructure improvements under the guidance of senior team members
Follow established IT change management processes and document completed work
Provide updates on assigned tasks, project progress, and outstanding issues
Participate in daily team meetings and operational reviews
Assist with gathering requirements, obtaining vendor quotes, and preparing documentation
Provide Level 1 and Level 2 technical support for users, systems, and network issues
Assist with troubleshooting WAN and ISP connectivity issues
Install and configure network devices including switches, routers, and wireless access points
Support LAN and WAN deployments and upgrades
Perform routine firmware updates and network maintenance
Assist with VLAN, VPN, and routing configurations
Maintain network documentation and inventory records
Monitor network performance and alerts
Escalate complex network issues to senior administrators
Monitor and support Windows servers and Microsoft Azure environments
Assist with management of DNS, DHCP, Group Policy, and print services
Perform routine server maintenance and updates
Support database administration and troubleshooting activities
Maintain documentation for systems and procedures
Create, modify, and disable user accounts
Manage security groups and access permissions
Support password resets and account lockout resolutions
Monitor Active Directory health and report issues
Assist with Single Sign-On (SSO) and synchronization processes
Perform routine user audits and access reviews
Administer user mailboxes, distribution groups, and shared mailboxes
Support Microsoft Exchange Online and email-related issues
Troubleshoot email delivery and connectivity problems
Assist with spam filtering and email security tools
Perform routine updates and backup verification
Manage Teams users, permissions, and basic policies
Assist with Teams Phone deployments and number assignments
Troubleshoot Teams call quality and connectivity issues
Support meeting, messaging, and collaboration features
Assist with third-party application integrations
Monitor security alerts and report suspicious activity
Assist with endpoint protection, antivirus, and patch management
Support user access reviews and MFA administration
Participate in security audits and compliance activities
Follow incident response procedures and escalation processes
Monitor backup jobs and verify successful completion
Perform routine restore testing under supervision
Document backup and recovery procedures
Report backup failures and storage capacity concerns
Assist with disaster recovery planning activities
Assist with website hosting and DNS management
Support web access and content filtering solutions
Help maintain security standards for public-facing services
Support Microsoft Teams Phone services and call routing
Troubleshoot call quality, voicemail, and connectivity issues
Assist with company texting and communication platforms
Coordinate carrier-related issues with vendors
Assist with network deployments for new office and facility projects
Support low-voltage cabling, IDF/MDF setup, and equipment installation
Maintain network rack standards, labeling, and documentation