Network Sales Representative

EXCLUSIVE JETS LLC•Raleigh, NC

7d•Onsite

About The Position

The Network Sales Representative represents flyExclusive to charter broker customers, selling and supporting charter services, delivering an exceptional customer experience, and growing sales. The role builds and maintains customer relationships, resolves issues, meets sales targets, and coordinates sales efforts with coworkers and other departments. It researches trip details—including catering, transportation, schedule and FBO changes, charges, airport time slots, and special events—and monitors trips, notifying customer representatives of deviations such as delays or maintenance events. The representative also acts as an escalation point for complex or urgent client issues, supports accounts receivable to help ensure customer payments are received, tracks performance metrics, and continuously improves based on feedback. This is a full-time, on-site role based in flyExclusive’s Raleigh office. The work is primarily in a professional office environment with moderate noise. Occasional travel to company locations, customer sites, or business events may be required, and work hours may occasionally need flexibility to meet business needs. The role requires a well-groomed appearance and adherence to the department dress code; branded attire or suitable dress is expected on work-related trips.

Requirements

High school diploma or equivalent.
Proven customer service abilities.
Strong interpersonal communication skills.
One to three years of previous sales experience.
Experience in cold calling.
Must be authorized to work lawfully in the United States without sponsorship.
Must successfully complete a comprehensive pre-employment background check, including verification of previous employment, education, criminal history, and other relevant information.
Strong oral and written communication, interpersonal, time-management, organizational, prioritization, selling, negotiation, and relationship-management skills.
Attention to detail, adaptability, professionalism in difficult conversations, initiative, and openness to feedback.
Ability to learn quickly, memorize information, reason and connect ideas, identify and solve problems, and multitask.
Ability to analyze performance data and meet cost, productivity, accuracy, and timeliness targets.
Competency with Microsoft Office Suites, Airtable or similar web-based productivity tools and CRMs, and call-center and phone functionality.
Ability to occasionally lift and move standard office objects weighing up to 20 pounds; remain seated or standing for extended periods; move around the office and navigate stairs or elevators; read small-print documents and inspect detailed reports at close range; hear and exchange information during calls, video conferences, and in-person discussions; and perform continuous keyboarding, mouse navigation, or ten-key data entry.

Responsibilities

Establish, develop, and maintain positive business and customer relationships.
Resolve customer problems and complaints promptly to maximize satisfaction.
Achieve agreed-upon sales targets and outcomes within schedule.
Coordinate sales efforts with team members and other departments.
Research trip details to ensure arrangements are accounted for and relevant people are informed, including catering, transportation, schedule changes, FBO changes and charges, airport time slots, and special events.
Monitor trips to ensure they operate as scheduled and inform appropriate customer representatives of deviations, such as delays or maintenance events.
Serve as an escalation point for complex or urgent client issues, providing guidance and support to the team as needed.
Support accounts receivable functions to help ensure customer payments are received.
Keep abreast of best practices and promotional trends.
Use feedback for continuous improvement.
Maintain metrics and analyze data to assess performance and implement improvements.
Meet cost, productivity, accuracy, and timeliness targets.