Network Performance Manager - Value Based Care

Aylo Health•Atlanta, GA

2d•Remote

About The Position

The Network Performance Manager is a highly visible, externally facing leader who owns relationships with a portfolio of strategically important primary care practices and drives measurable improvement in clinical, financial, utilization, and quality performance. The role advises physicians, practice executives, and operational leaders by translating complex data into clear priorities, leading performance conversations, securing commitment to improvement plans, and maintaining accountability for agreed actions and outcomes. The position requires an assertive, engaging communicator who builds credibility quickly, takes initiative, and moves comfortably between relationship-building and data analysis. The manager respectfully challenges practices when performance or execution falls short and works with practices and internal stakeholders to address barriers and accelerate results. The role includes 25–50% travel to primary care practice sites, remote work from a home office, and occasional travel to Atlanta or Nashville corporate offices for meetings and events.

Requirements

Bachelor’s degree in Nursing, Public Health, Healthcare Administration, Business, or a related field.
Four to seven years of experience in healthcare transformation, clinical quality improvement, primary care operations, network performance, account management, or a closely related field.
Ability to build influential relationships with physicians, executives, and other senior stakeholders.
Confident, persuasive communication and facilitation skills, with the ability to adapt messages for clinical, operational, and executive audiences.
Ability to establish credibility quickly in complex or high-stakes environments.
Ability to influence decisions, gain commitment, and drive action without positional authority.
Ability to initiate difficult conversations, address resistance, and hold stakeholders accountable while preserving relationships.
Results-oriented and proactive approach, with ownership, urgency, and follow-through.
Ability to make sound recommendations and advance initiatives amid ambiguity, competing priorities, or incomplete information.
Strong analytical judgment and attention to detail, including the ability to interpret clinical, financial, utilization, risk, and quality data accurately.
Ability to turn detailed data into clear conclusions, performance narratives, and practical next steps.
Ability to manage multiple strategic relationships and priorities in a fast-moving, mixed remote and in-person environment.
Strong understanding of primary care delivery, patient-centered care, HEDIS, MIPS, CMS programs, ACO models, and value-based payment arrangements.
Experience using EHRs, population health platforms, and performance-reporting tools to drive operational and clinical improvement.
Ability to travel 25–50% to primary care practice sites, with occasional travel to Atlanta or Nashville corporate offices.

Nice To Haves

Experience working directly with primary care practices, physician leaders, or healthcare executives.
Demonstrated success in external relationship-building and influencing performance improvement.

Responsibilities

Own the relationship, communication strategy, and performance outcomes for an assigned portfolio of strategically significant primary care practices.
Build trusted-advisor relationships with physicians, executives, clinical leaders, and administrative teams.
Lead data-informed performance conversations, identify gaps, set priorities, and secure commitment to measurable improvement plans.
Influence practice leaders and care teams to adopt new workflows, behaviors, and operating practices without relying on direct authority.
Identify performance risks, stalled initiatives, emerging concerns, and relationship issues early; intervene and recommend action.
Set clear expectations, confirm commitments, and maintain accountability for action items, milestones, and outcomes.
Translate clinical, financial, risk, utilization, and quality data into clear recommendations tailored to the audience.
Present performance findings and strategic recommendations to physicians, practice executives, Citadel leadership, and other stakeholders.
Lead practices through HEDIS improvement, MIPS, ACO participation, payer initiatives, incentive programs, and other value-based care priorities.
Facilitate virtual and in-person performance reviews, coaching conversations, problem-solving sessions, and executive presentations.
Navigate resistance, competing priorities, and difficult conversations with confidence and professionalism.
Partner with practices to improve care-team design, referral management, patient engagement, EHR utilization, reporting, and related workflows.
Coordinate with internal teams, payers, and practice stakeholders to resolve barriers and accelerate results.
Develop concise executive reporting that communicates performance, risk, recommended actions, ownership, and progress toward goals.