Network Operations Subject Matter Expert
About The Position
The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges. As a subject matter expert, you will act as the level 3 engineer supporting a Government of Canada Crown corporation with global operations. You will advise the client in complex issues, architectural recommendations, and mentor junior staff.
Requirements
- Over 5 years of experience in key routing and switching concepts (such as but not limited to trunking, ether-channel, BGP, IS-IS, L2 Security Concepts, VRFs)
- Familiarization with the following concepts/technologies: DDI, Virtualization, SD-WAN, SD-Access, WLAN administration, SASE, and SD-DC
- Strong written and verbal communications with the ability to convey complex technical concepts to a nontechnical audience
- Eligibility for Reliability Security Clearance (resided in Canada for the past five years)
- Current Cisco CCNP Enterprise or equivalent (CCIE is a plus)
Nice To Haves
- CCIE is a plus
Responsibilities
- Implement SD-WAN, remote access, and hybrid connectivity (IPSec/SSL, MPLS, ExpressRoute/Direct Connect).
- Automate configuration and compliance checks with Ansible/Python; manage golden configs and CI pipelines.
- Lead P1/P2 network incidents, perform packet captures, and drive RCA with corrective actions.
- Define monitoring KPIs, telemetry, and synthetic tests; maintain runbooks and topology diagrams.
- Collaborate with Cloud/Security teams on service onboarding and resilience patterns; support DR testing.
- Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
- Work includes L2/L3 support including advanced and expert troubleshooting of Data Network Technologies
- Working with cloud architects and infrastructure teams to evaluate application and technology landscape
- Understanding cloud and network best practices combined with guiding principles
- Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
- Understands the strategic direction set by senior management as it relates to team goals.
Benefits
- Information on benefits is here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
