Network Operations Shift Manager

Wells Fargo•Irving, TX

1d•Hybrid

About The Position

Wells Fargo is seeking a Network Engineering Manager who covers jobs responsible for direction and support for computer-based information and communication systems, including technical, programming and development, network communications, and systems analysis. In this role, you will: Lead and develop a team of network engineers providing advanced troubleshooting and escalation support Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams Mentor and guide engineers to build deep technical capability and operational excellence Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution Act as the senior escalation point for high severity network issues impacting critical services Ensure strong post-incident reviews, root cause analysis, and corrective action tracking Oversee troubleshooting and resolution of complex issues across: Routing, switching, firewalls Load balancers (F5), proxies, SD WAN Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream Identify patterns in incident and change-related issues to drive systemic improvements Improve operational discipline across change management, break-fix, and restoration activities Drive reduction in recurring incidents through collaboration with engineering and architecture teams Partner with Network Engineering, Architecture, Service Management, and other technology towers Engage vendors and TAC organizations to escalate and resolve complex issues Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes Oversee emergency break-fix changes and ensure adherence to enterprise change management processes Provide operational input into engineering initiatives and infrastructure improvements Ensure documentation, timelines, and reporting meet enterprise standards Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage Ensure consistent support for critical platforms and priority customers Strong analytical mindset with focus on rapid, accurate problem resolution Ability to lead calmly during major incidents and crisis situations Strong communication skills across both technical and executive audiences Proven ability to build partnerships across engineering, operations, and vendors Commitment to continuous improvement, operational excellence, and risk reduction Strong documentation and reporting discipline

Requirements

5+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
Experience in Network Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Leadership experience
Demonstrate experience in Network Operations, Priority Support, or equivalent experience
Proven ability to lead teams and drive resolution of complex network issues in large-scale environments
Strong analytical mindset with focus on rapid, accurate problem resolution
Ability to lead calmly during major incidents and crisis situations
Strong communication skills across both technical and executive audiences
Proven ability to build partnerships across engineering, operations, and vendors
Commitment to continuous improvement, operational excellence, and risk reduction
Strong documentation and reporting discipline

Nice To Haves

5+ years of experience in network operations or advanced support roles
Strong knowledge of Routing and switching protocols (OSPF, BGP)Layer 2–4 networking, IP subnetting, QoS, MPLS, SD WAN
Hands-on experience with enterprise platforms: Cisco routers and switches Firewalls (Cisco/Checkpoint)Load balancers (F5)Proxy infrastructure
Experience troubleshooting high-impact incidents under time pressure
Strong vendor management and escalation handling experience
Familiarity with automation and scripting (Ansible, Python)

Responsibilities

Lead and develop a team of network engineers providing advanced troubleshooting and escalation support
Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams
Mentor and guide engineers to build deep technical capability and operational excellence
Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution
Act as the senior escalation point for high severity network issues impacting critical services
Ensure strong post-incident reviews, root cause analysis, and corrective action tracking
Oversee troubleshooting and resolution of complex issues across: Routing, switching, firewalls, Load balancers (F5), proxies, SD WAN
Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream
Identify patterns in incident and change-related issues to drive systemic improvements
Improve operational discipline across change management, break-fix, and restoration activities
Drive reduction in recurring incidents through collaboration with engineering and architecture teams
Partner with Network Engineering, Architecture, Service Management, and other technology towers
Engage vendors and TAC organizations to escalate and resolve complex issues
Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes
Oversee emergency break-fix changes and ensure adherence to enterprise change management processes
Provide operational input into engineering initiatives and infrastructure improvements
Ensure documentation, timelines, and reporting meet enterprise standards
Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage
Ensure consistent support for critical platforms and priority customers