Network Operations Manager

Execulink Telecom•Woodstock, ON

2d•Hybrid

About The Position

Lead the team that power Execulink’s network and internal technology environment. As Network Operations Manager, you’ll provide strategic direction and operational oversight across the teams responsible for network operations, service operations support, systems, voice, and internal corporate IT. This role is accountable for the infrastructure and services that support everything from our core network and customer-facing services to corporate networking, end-user devices, and Microsoft 365. This is a high-impact opportunity for a leader who enjoys driving innovation and continuous improvement. You’ll help guide major initiatives such as network automation, next-generation architectures, systems modernization, and ISO 27001 readiness, while supporting the teams that help deliver an AWESOME experience to customers across Southwestern Ontario.

Requirements

3–5 years demonstrated success managing and leading network operations
Diploma or science degree or related professional qualification
Networking skills and understanding of network structure, design, and troubleshooting
Familiarity with different operating systems (UNIX, Linux, Windows)
Understanding of network automation principles and modern ISP technologies, including scripting and programmability concepts
Video, audio, analog, digital, addressable, and data knowledge
Experience in all aspects of planning and implementing network operations; ability to make sound decisions and implement them
Proficient in Microsoft Word, Excel, PowerPoint, and Visio or AutoCAD
Proven experience in change management; adaptable and able to persuade others to accept new ideas
Familiarity with information security frameworks and standards; experience with or working toward ISO 27001 is a strong asset
Valid Class G Driver’s License and access to reliable transportation
Excellent written and verbal communication skills
Demonstrated time management skills
Motivate and empower others in order to reach organizational goals
Planning and engineering skills
Project management skills
Ability to interpret and analyze error reports and data
Good mechanical and analytical ability
A proven ability to work under pressure, quickly respond to situations requiring immediate action, and deal with multiple deadlines
Effectively handle stressful situations
Able to make decisions in a variety of situations
Ability to champion automation and technology modernization initiatives across multiple technical teams
Understanding of cybersecurity principles and information security best practices, with the ability to embed a security-conscious culture across technical teams

Nice To Haves

experience with or working toward ISO 27001 is a strong asset

Responsibilities

Manage all technical operations with supervisors to maintain the integrity, quality, and consistency of all services across the Network, Systems, and LAN teams
Provide technical leadership and strategic direction regarding new and existing technologies, operational standards, policies, and procedures in addition to staff development
Champion a culture of automation and continuous improvement across the department, supporting and enabling automation and programmability initiatives within the Network and Systems teams
Develop (with VP of Technology) a balanced set of metrics and targets that will be used to monitor the effectiveness of the Operational performance of the Systems and Network that support the organization and the team that manages them
Work with the VP of Technology and the CFO in preparing an operating budget for the fiscal year identifying the following financial needs: Capital Equipment, Leased Services, Manpower, Maintenance, Training and Development, and Employee Expenses
Oversee SLA compliance, escalation resolution, purchase order approvals, and monthly progress reporting to senior management
Drive intradepartmental coordination, quality control, and vendor relationship management to support operational excellence across all teams
Lead technical standards development, change management, and the full lifecycle of software and hardware across the department
Direct the strategic roadmap for future products and services, managing day-to-day operations to deliver an experience that aligns with Execulink’s VMV and UVP
Lead Execulink’s information security initiatives across the department, including advancement toward ISO 27001 certification, ensuring that security policies, controls, and best practices are embedded across all operational teams
Direct supervision of the Network Operations Supervisor and the Systems Operations Supervisor
Indirect oversight of the Network Operations, Service Operations Support (SOS), Systems Operations, Voice Operations, and LAN teams
Review, approve, and submit timesheets for all direct reports
Conduct Performance Reviews (PRs) and Employee Performance Improvement Plan (EPIP) meetings for direct reports
Participate in cultural interviews as requested
Actively contribute in executive, management, and company meetings