Manager, Network Operations

Metrolinx•Oakville, ON

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture. Network Operations is seeking a Manager, Network Operations; this position will lead operational business improvement initiatives, such as business process management, standards, training and compliance, in support of rail, bus and integrated NOC functions through facilitating opportunities in continuous improvement, design and development of effective and efficient quality assurance, training programs, and project management.

Requirements

The incumbent may be required to work on long-term special projects as assigned.

Responsibilities

Develop and implement strategic logistical plans: create and execute strategies to improve operational processes, design optimized logistics networks for the business, collaborate with cross-functional teams, risk management and contingency planning, integrate sustainability initiatives into business practices and utilize predictive analytics and forecasting for demand and capacity needs.
Lead Rail & Network function streams related to the development and support of daily operations, contract management and deliver recommendations to support continuous improvement to improve on-time performance within the business unit.
Provides leadership to develop and deploy a strategic vision and align others to connect ongoing projects and initiatives with corporate goals and objectives.
Monitor delivery of communications during major rail service disruption and recovery incidents.
Recommend revisions to operational emergency response plans and manages support initiatives for daily operational recovery related activities.
Review technical and functional reports for planned operational changes within the business; identifies weaknesses that could impact service, customer satisfaction, and safety.
Lead efforts to implement lead process methodologies to enhance business efficiency and reduce waste.
Lead, mentor and develop a team of logistical and planning support resources, fostering a culture of continuous improvement, collaboration, open communication, inclusion, and diversity, while supporting business and corporate goals and objectives.
Implement, practice, oversee and communicate processes and systems focused on regulatory and safety compliance that ensure the safe and efficient delivery of operations and is aligned with regulatory/legislated requirements, corporate policies and customer expectations.
Liaise with regulators, railways, external agencies, and emergency personnel, and coordinates response, recovery, and investigation in the event of rail or bus operation-related emergency situations.
Manage emergency situations and other unexpected events while ensuring safety of employees and general public, limiting the impact to railway operations, and adhering to Canadian Rail Operating Rules (CROR), Metrolinx policies and procedures, as required.