Network Operations Manager G128 Information Technology
About The Position
The Network Operations Manager maintains the city’s network and related systems. The Network Operations Manager is responsible for the day-to-day operations of the Network Operations Division. This includes ensuring key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction. The Network Operations Manager is expected to design leadership goals for his department and to provide I.T. leadership with strategic initiatives to achieve each year. Carries out managerial and supervisory responsibility, including hiring and training; plans, assigns, and directs work to employees; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Oversees projects to improve the overall network infrastructure and network efficiency for the CCG, including planning, designing, and implementing the project. Oversees adjustments to server or software settings to improve performance. Oversees network software installation on servers; gives access to designated users; maps drives; sets clients up on workstations. Oversees the upgrading and patching of operating systems, virus protection, and network software on all servers and workstations. Oversees the administration of the Hyper-V environment. Oversees the administration of the Office 365 Exchange system. Oversees the administration of Cybersecurity training and simulated phishing tests. Backs up and restores data; schedules and maintains complete restorable backups and information for CCG systems. Collaborates with outside vendors and their requirements to implement applications and hardware on the CCG network. Monitors the DMARC security of the CCG’s email domains. Monitors the Azure environment and Azure AD. Performs other related job duties as assigned.
Requirements
- Knowledge of network protocols and network hardware, including how to properly configure the hardware.
- Knowledge of cybersecurity principles.
- Knowledge of computer systems.
- Knowledge of network servers and their software packages.
- Knowledge of backup hardware and software.
- Knowledge of the IP telephony system.
- Knowledge of Windows server services.
- Skill in troubleshooting complex network issues, including the ability to use a variety of sources to resolve issues.
- Skill in project management techniques.
- Skill in organization and customer service.
- Skill in interpersonal relations.
- Skill in oral and written communication.
- Ability to operate a city vehicle.
Responsibilities
- Maintains the city’s network and related systems.
- Responsible for the day-to-day operations of the Network Operations Division.
- Ensures key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction.
- Designs leadership goals for his department and provides I.T. leadership with strategic initiatives to achieve each year.
- Carries out managerial and supervisory responsibility, including hiring and training; plans, assigns, and directs work to employees; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
- Oversees projects to improve the overall network infrastructure and network efficiency for the CCG, including planning, designing, and implementing the project.
- Oversees adjustments to server or software settings to improve performance.
- Oversees network software installation on servers; gives access to designated users; maps drives; sets clients up on workstations.
- Oversees the upgrading and patching of operating systems, virus protection, and network software on all servers and workstations.
- Oversees the administration of the Hyper-V environment.
- Oversees the administration of the Office 365 Exchange system.
- Oversees the administration of Cybersecurity training and simulated phishing tests.
- Backs up and restores data; schedules and maintains complete restorable backups and information for CCG systems.
- Collaborates with outside vendors and their requirements to implement applications and hardware on the CCG network.
- Monitors the DMARC security of the CCG’s email domains.
- Monitors the Azure environment and Azure AD.
- Performs other related job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
