Network Operations Manager

Kalispel Tribe•Airway Heights, WA

20h•Hybrid

About The Position

The Network Operations Manager is responsible for the reliable, secure, and efficient operation of enterprise infrastructure systems supporting gaming, resort, and corporate operations. This role ensures that network, systems, and core platforms consistently meet the availability, performance, and security requirements of a 24/7 regulated gaming environment. The position leads infrastructure operations and establishes operational standards that enable consistent, scalable, and compliant service delivery. Success in this role is measured by infrastructure availability, service reliability, security control effectiveness, and team performance. The role translates business and operational requirements into stable, supportable technology services and ensures infrastructure capabilities align with organizational priorities, regulatory obligations, and service expectations. The position provides operational insight and recommendations to support infrastructure planning and technology decisions, in partnership with IT leadership, while maintaining primary accountability for service delivery and operational performance.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field required
Relevant combination of experience and education may be considered in lieu of degree (two years of relevant experience for each year of education)
Minimum 6–8 years of progressive IT infrastructure experience in enterprise environments
Minimum 3 years of leadership or supervisory experience with accountability for team performance
Experience supporting highly available environments with 24/7 operational requirements
Experience in regulated industries (gaming, healthcare, finance, or similar) preferred
Demonstrated experience with hybrid infrastructure environments (on-premises and cloud platforms such as Microsoft Azure)
Ability to manage 24/7 infrastructure operations with accountability for uptime and service continuity
Strong understanding of enterprise infrastructure environments, including network, server, and cloud platforms, from an operational support perspective
Demonstrated ability to prioritize and resolve incidents based on business impact, particularly for revenue-critical systems
Working knowledge of cybersecurity operational practices, including access control, vulnerability remediation, and incident response coordination
Ability to ensure operational compliance with regulatory and audit requirements within a controlled environment
Proven ability to lead teams in structured, process-driven environments with clear accountability for results
Ability to implement and enforce standard operating procedures, documentation practices, and service expectations
Strong analytical and troubleshooting skills focused on root cause identification and long-term resolution
Ability to communicate system issues, risks, and priorities to both technical teams and operational stakeholders
Effective time management and prioritization in high-demand, interruption-driven operational environments
Ability to make timely, informed decisions in a 24/7 operational environment where system availability directly impacts revenue and guest experience
Ability to obtain and maintain a WSGC Gaming License.
Ability to work nights, weekends, and holidays when required by business needs
Ability to maintain consistent, regular attendance
Valid driver’s license and ability to meet enterprise insurability requirements.

Responsibilities

Ensures infrastructure availability and performance required to support uninterrupted gaming, resort, and enterprise operations
Defines, monitors, and maintains service level performance (e.g., availability, response, and resolution targets) aligned with business and operational requirements
Sustains system reliability through structured lifecycle management, including maintenance, upgrades, and capacity planning
Maintains operational readiness for system recovery and continuity in alignment with established recovery objectives
Ensures infrastructure environments operate within defined security and regulatory requirements through execution of security controls and timely remediation of vulnerabilities
Ensures infrastructure operations are audit-ready through consistent documentation, control validation, and issue resolution
Coordinates response and resolution of security-related events to minimize impact and prevent recurrence
Leads a high-performing infrastructure operations team by establishing clear expectations, accountability, and adherence to service and operational standards
Develops team capability to support current and future operational needs, reducing reliance on single points of failure
Maintains appropriate staffing, coverage, and skill alignment to support a 24/7 operational environment
Ensures operational processes and documentation support consistent, repeatable, and scalable service delivery
Drives resolution of systemic issues through root cause analysis and implementation of long-term corrective actions
Ensures infrastructure services support business operations, particularly gaming and guest-facing systems
Provides clear, timely communication of system status, incidents, and operational risks to stakeholders
Aligns infrastructure priorities with business needs to minimize operational disruption and service impact
Makes operational decisions regarding prioritization of infrastructure work, incident response, and resource allocation within established standards
Ensures vendor-supported services meet performance, reliability, and service expectations
Aligns vendor activities and support with operational priorities and infrastructure needs
Provides input into infrastructure budget planning and manages resources within assigned scope to ensure efficient service delivery
Directly supervises Senior Network Administrator(s) and/or Systems Administrators (typically 2–6 team members)
Responsible for hiring, onboarding, performance management, disciplinary action, and termination decisions
Establishes team priorities, schedules, and operational coverage
Provides technical guidance and ensures adherence to operational standards
May oversee vendor resources supporting infrastructure