Network Operations Manager, Market Operations

Carvana • Tempe, AZ

1d • Onsite

About The Position

The Network Operations Manager oversees and manages the performance and efficiency of a team of Network Operations Specialists, focusing on publishing the next day schedule, driving continuous efficiency improvement, monitoring key performance indicators (KPIs), troubleshooting operation disruptions, and ensuring exceptional customer experience. This position will drive individual development and team success.

Requirements

• Bachelor’s degree, or equivalent, from an accredited undergraduate institution required.
• 4+ years experience in a Customer Service role.
• 4+ years of practical experience in Operations, Retail, Maintenance, or Logistics.
• 4+ years experience in leading and developing a team.
• Strong ability to coach and motivate others.
• Experience with strategic planning and process improvement.
• Ability to communicate and interact with internal and external stakeholders effectively in a professional, courteous manner.
• Ability to multitask and prioritize effectively.
• Excellent interpersonal and leadership skills.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to commute and work out of the Tempe, Arizona location.
• Ability and willingness to work the demands of the department which may be subject to evenings, weekends and holidays.
• Ability to work in an office environment, with extensive use of computers.
• Ability to sit for up to eight hours per day.

Responsibilities

• Oversee day-to-day operations of the Network Operations team.
• Partner with department leaders and internal/external stakeholders to resolve and correct escalated operational challenges as they arise.
• Utilize and promote continuous improvement principles.
• Identify creative, sustainable solutions, in partnership with key stakeholders, that achieve required service and quality results for the Network Operations team.
• Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
• Reviews and reacts to KPIs and coordinates with internal stakeholders.
• Balance execution, process improvement and impeccable customer experience.

Benefits

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager