[C]-Lead Network Administrator N Level 3

V R Della Infotech•Los Angeles, CA

2d•Onsite

About The Position

We are seeking a Network Operations Engineer (L1/L2) to support and maintain the organization’s global network infrastructure. The role is responsible for monitoring, troubleshooting, and operational management of enterprise network and security platforms, ensuring high availability and performance across WAN, LAN, SD-WAN, wireless, and security environments. The ideal candidate has strong troubleshooting skills and hands-on experience with network and security technologies, along with the ability to manage incidents, changes, and vendor coordination effectively. The position is listed as onsite in Los Angeles, California. Day-to-day experience with Palo Alto firewalls and Panorama is required. Prisma Access and Prisma SD-WAN are highly desirable. Cisco ACI experience is useful, but Azure networking experience is an acceptable alternative. Candidates should have at least some BGP and OSPF experience; routing and switching skills may be evaluated case by case.

Requirements

12+ years of experience in Network Operations, NOC, or NetOps.
Hands-on Azure networking experience at an L2 troubleshooting level.
Hands-on Palo Alto NGFW experience; day-to-day Palo Alto experience with Panorama is required.
Experience with routing and switching, including at least some BGP and OSPF experience.
Strong troubleshooting mindset and a structured approach.
Experience working in enterprise environments with multiple vendors.
Familiarity with ITIL processes, including Incident, Problem, and Change Management.
Basic understanding of network security and access control.
Strong communication skills for incident handling and stakeholder updates.
Attention to detail and documentation discipline.
Ability to work in a 24x7 operational environment, if applicable.

Nice To Haves

Prisma Access experience.
Prisma SD-WAN experience.
Cisco ACI basic operational knowledge; Azure networking experience is acceptable instead.
Cisco Catalyst switch experience.
Cisco ISE experience, including NAC enforcement and L1–L2 TACACS+ administration.
Meraki Wireless experience.
Network monitoring tools such as Opsmanager and alerting systems.
Experience in global network environments.
Exposure to firewall, SD-WAN, or cloud networking platforms.
CCNA or CCNP certification.
Palo Alto PCNSE or PCNSA certification.

Responsibilities

Troubleshoot and resolve end-user and system issues involving Palo Alto firewalls, Palo Alto SD-WAN, Prisma Access, routing and switching, wireless, and Cisco ISE NAC.
Perform initial analysis and L2 troubleshooting, escalating issues when required.
Support global network incidents, outages, and performance degradation.
Monitor network alerts, dashboards, and monitoring tools; triage alerts and take corrective action.
Identify issues proactively and help minimize downtime.
Open and manage OEM TAC cases, including with Palo Alto and Cisco, and coordinate with ISPs and service providers on circuit issues through resolution.
Perform routine network operations, including URL allowlisting, firewall changes, and analysis of traffic, URL filtering, and blocked-port logs.
Maintain monitoring systems and ensure devices are onboarded.
Submit change requests, participate in CAB discussions, implement approved low- and medium-risk production changes, and maintain documentation and rollback plans.
Perform software upgrades and patching for Palo Alto firewalls, Cisco switches, and Palo Alto SD-WAN appliances; assist with lifecycle management.
Configure network and security devices under guidance, including firewall rules, SD-WAN policies, switch VLANs, routing updates, and Cisco ISE device onboarding for NAC and TACACS+.