Network Operations Engineer

Verizon•Cary, NC

1d•Hybrid

About The Position

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As a Network Operations Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible Operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
Willingness to work rotating shifts including weekends and holidays.
Hands-on experience at the packet-optical boundary, including OTN tributary mapping (ODU0/ODU2/ODU4), coherent DWDM transport (100G/400G), and the integration of IP/MPLS services over optical infrastructure.
Experience troubleshooting cross-layer faults, tracing packet-layer symptoms to physical layer root causes, and to coordinate restoration across optical and IP domains.
Familiarity with how optical circuit faults correlate to packet-layer service impact. Ability to recognize symptoms at the IP layer (BGP session drops, traffic reroutes) that originate from underlying DWDM or OTN impairments, and to communicate effectively with operations teams during joint troubleshooting.

Nice To Haves

A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline.
Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.
Experience with vendor platforms that support converged packet-optical architectures preferred.
Computer support experience, including troubleshooting PC hardware and configurations.
Vendor management experience.

Responsibilities

Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
Performing triage, fault isolation, and remediation of network events.
Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.
Escalating issues to the appropriate internal/external engineer teams for resolution.