About The Position
The Core Network Services Operations team keeps Apple’s world-class MPLS backbone network running smoothly and efficiently. We are a global community of engineers who operate the diverse technology, protocol, and vendor stack that interconnects all facets of Apple’s network at a scale that is second to none. We’re seeking an enthusiastic and passionate person to join a dynamic and exciting team within Apple’s Global Networking Services. You will be skilled in cross-organisational collaboration, liaising with our internal teams and external service providers to operate and maintain the network infrastructure. In addition, you will be expected to develop and maintain clear documentation and procedures associated with operations and known issues. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network. In this fast paced role, you will provide front line support for Apple’s MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related issues. This position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team!
Requirements
- A minimum of 2 years of network operations experience in a large scale enterprise or, ideally, service provider environment
- Fluent in spoken and written English
- Experience evaluating and managing outages to business critical infrastructure
- Ability to maintain composure and customer-service focus in a fast-moving environment
- Working knowledge of TCP/IP, BGP and various IGP protocols
- BSc / BE in Computer Science or related disciplines
Nice To Haves
- Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems
- Understanding of peering and/or transit networks
- Experience with configuration management and automation technologies such as Ansible, Python, Go, etc.
- Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience
Responsibilities
- Working on tickets and break fixes
- Taking escalations from and mentoring junior team members
- Developing network automation playbooks
- Maintaining and upgrading existing networks to current standards
- Coordinating peering expansions
- Contributing to technical and procedural documentation
- Operating a cutting-edge, worldwide, multi-vendor network
- Providing front line support for Apple’s MPLS backbone network, its extensive DC, Edge, and Internet connectivity, and its underlying metro and long-haul optical transport networks
- Resolving critical network related issues
- Liaising with internal teams and external service providers to operate and maintain network infrastructure
- Developing and maintaining clear documentation and procedures associated with operations and known issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
