Network Engineer, Infrastructure Services

Apple • Sunnyvale, CA

1d

About The Position

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.” Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Requirements

• A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment
• Experience evaluating and managing outages to business critical infrastructure
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Self-starter, self-motivated, self-directed, self-sufficient
• Working knowledge of TCP/IP, BGP and various IGP protocols
• Proficiency in macOS, Linux, and/or other variations of UNIX operating systems
• Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes

Nice To Haves

• Bachelor of Science in Computer Science or equivalent experience
• Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience
• Flexibility to work early morning or late night shift patterns required
• Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems is preferred
• Understanding of peering and/or transit networks is a bonus
• Experience with configuration management and automation technologies such as Ansible, Python, Go, etc is advantageous.

Responsibilities

• Provide front line support for Apple’s MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges.
• Work on tickets and break fixes.
• Take escalations from and mentoring junior team members.
• Develop network automation playbooks.
• Maintain and upgrade existing networks to current standards.
• Coordinate peering expansions.
• Contribute to technical and procedural documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree