Network Operations Engineer

University of Washington•Seattle, WA

3d•Hybrid

About The Position

UW Information Technology (UW-IT) has an outstanding opportunity for a Network Operations Engineer to join their team. Reporting to the Technology Manager of Networks & Communications Technologies, the Network Operations Engineer is responsible for communication system planning, design, development, installation, and operations, as well as for support of the overall Network Operations service and staff that support it. They provide consultation to the University on data and telecommunications network services and systems, participate in requirements definition processes, design and implement appropriate solutions, and identify and solve operational problems relating to networks and distributed communication systems and servers. This is an essential position and required to report to work remotely when UW suspends operations.

Requirements

Bachelor’s degree in computer science or engineering or related field or equivalent experience.
Minimum of four years experience network troubleshooting and incident management in a large and complex network environment.
Must be self-directed and able to appropriately manage workloads, priorities, and provide timely communications to stakeholders and management.
A Network Engineer is expected to have expertise in contemporary network technologies and protocols including fiber optics, SONET, DS3, DS1, Ethernet, TCP/IP, OSPF, MPLS, BGP4, IPv6, CoS, QoS, EVPN-VXLAN, VoIP, etc.
Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills and personal interaction abilities.
Must have a valid driver’s license to occasionally operate state vehicles.

Nice To Haves

Core networking experience in a large research university or large enterprise.
Experience with Network Management Systems.. (e.g. Solarwinds, Auvik, etc.)
Experience with firmware evaluation and bug investigation.
Demonstrated understanding of interconnection and troubleshooting techniques for LAN hardware including L3 routers, L2 switches, hubs, and wireless access points. This includes familiarity with network-level protocols such as SNMP, dhcp, as well as complex configurations involving virtual LANs and VRFs.
Experience with highly disciplined debug methodology, including paying close attention to detail, maintaining detailed configuration and testing documentation.
Experience evaluating technologies and vendor management practices.
Experience with Juniper JUNOS, Cisco IOS, F5 BIG-IP (APM).
Ability to work independently as well as part of a team.
Demonstrated project management skills.

Responsibilities

Monitor network performance and provide traffic pattern and/or usage analysis.
Have experiences and closely worked with Linux/Windows-based systems, both physical and virtual.
Have relevant industry experience supporting the Network Management Systems such as DHCP/DNS/IP, SNMP, RADIUS, syslog, config management, utilization/threshold alarming, Solarwinds, and etc.
Ability to use scripts to automate routine processes using a language like Ansible, and Python.
Write documentation on routing-related projects, procedures and configurations.
Ability to collaborate with development teams to host, monitor, and maintain proprietary internal applications. This includes managing custom APIs, database connections (SQL/NoSQL), and environment variables.
Proficiency in using scripting languages like PowerShell, Bash, or Python to automate deployments and bridge gaps between disparate software products.
Provide project management oversight of routing-related projects as assigned.
Attend and contribute to pre-approved professional meetings and programs.
Participate in organizational activities.
Perform other duties as assigned.
Advanced troubleshooting: identifying and resolving network issues promptly to ensure maximum network uptime.
Network Optimization: optimizing network performance by fine-tuning configurations, implementing policies (e.g. CoS, QoS, port security, etc.) and upgrading hardware/software components as necessary.
Documentation: maintaining a wide array of articles that detail network configurations, procedures, troubleshooting steps, knowledge sharing, etc.
Collaboration: works closely with other IT teams such as system administrators, security specialists, and others to ensure seamless integration of network infrastructure with other systems and applications.
Training and support: provides guidance and support to end-users and other IT staff on network related issues, best practices and procedures.