Network Operations Center (NOC) Technician IV

Total Force Alliance•Pearl Harbor, HI

3d•Onsite

About The Position

This position directly supports the Defense Information Systems Agency (DISA)-provided Global Information Grid (GIG)/Defense Information System Network (DISN) capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The role involves creating, updating, and managing incident tickets, monitoring network events, analyzing alarms, isolating root causes, and coordinating fault corrections. The technician will also be responsible for notifying relevant contacts about network incidents, providing situational awareness to leadership, and supporting fault isolation and troubleshooting. This includes correcting or replacing faulty network components, restoring networks to full operation, and documenting changes. The role requires providing 24/7/365 support for outages and service degradation, assisting in training Network controllers, and providing technical advice for complex issues and projects impacting future operations. The technician will demonstrate extensive proficiency in DISN functions and resolve multi-layer complex issues across multiple NOCs or domains, providing advanced technical support and guidance.

Requirements

High school diploma or equivalent
3 – 5 years of prior relevant experience
Must have an active DoD Top Secret security clearance
Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date
Must be able to work in a 24/7 operational environment
Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management
Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
Moderate understanding of network topologies, including both transport and IP

Nice To Haves

Experience in a tech control facility or cyber transport operations
Familiarity with circuit actions and vendor management
IP/Transport architecture experience
SolarWinds and JIRA experience
Experience in a Telco NOC or with inside or outside plant operations
Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams
Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management
Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable

Responsibilities

Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA.
Independently triage the ticket queue, provide feedback, and guide tickets of concern.
Monitor network events and failures 24/7/365 using various tools.
Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections.
Develop and maintain a centralized error database.
Notify relevant contacts about network incidents.
Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements.
Correct or replace faulty network components and coordinate with service providers as needed.
Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database.
Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools.
Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains.
Provide advanced technical support and guidance to peers, leadership, and customers.