Network Operations Center Manager

Viasat, Inc.•Carlsbad, CA

5d•Onsite

About The Position

Join us at a pivotal stage of growth as we build and scale a next-generation Network Operations Center supporting mission-critical communications. This is an opportunity to shape the future of operations, build a high-performing team, and drive operational excellence in a dynamic and highly visible environment.

Requirements

Proven experience building and leading a team in a network operations, network engineering, or IT operations environment
Experience developing operational processes, procedures, and performance standards that drive service excellence
Demonstrated ability to lead incident response activities and coordinate efforts during service-impacting events
3+ years’ experience in satellite communications (SATCOM) operations or support
Experience leading, mentoring, or supervising technical staff, including coaching, training, and performance management
Proven success collaborating with cross-functional teams, customers, vendors, and external service providers
Strong understanding of networking concepts, troubleshooting methodologies, and operational best practices
Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical stakeholders
Strong analytical, problem-solving, and decision-making abilities
Validated experience managing or supporting 24/7 operational environments, including shift scheduling, workforce planning, and technician
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent combination of education and relevant experience may be considered
Current DoD 8570 IAT Level II certification, or the ability to obtain one within six months of hire
Qualifying certifications include Security+, CySA+, SSCP, GSEC, CCNA Security (if applicable), GICSP, or equivalent certifications that satisfy IAT Level II requirements
US Citizenship required
Active DoD TS/SCI security clearance
Ability and willingness to travel up to 25%

Nice To Haves

ITIL understanding
AI and other automation platforms
Firsthand experience with CRM and defect tracking systems (i.e., ServiceNow or JIRA)
A collaborative attitude, with a readiness to collaborate in a distributed team environment

Responsibilities

Lead and inspire a high-performing Network Operations Center (NOC) team, providing oversight, mentorship, and direction across all operational shifts to ensure excellence in service delivery
Drive the reliability and performance of mission-critical network and cloud infrastructure, ensuring continuous 24/7 service availability and operational resilience
Recruit, develop, and elevate top technical talent, fostering a culture of continuous learning, accountability, and professional growth
Champion incident response and operational excellence, leading critical outage resolution efforts, driving root cause analysis initiatives, and governing change management processes to improve system stability
Design and optimize scalable operational frameworks, developing processes, procedures, and best practices that enhance efficiency, consistency, and service quality
Partner cross-functionally with engineering teams, service providers, and technology vendors to deliver exceptional customer outcomes and consistently exceed service-level objectives
Build and launch a next-generation operations center from the ground up, shaping staffing strategies, operational workflows, technology platforms, and performance metrics that enable long-term success
Drive innovation through AI and automation, identifying, evaluating, and implementing emerging technologies that improve operational effectiveness, accelerate issue resolution, and enhance the overall support experience