RACOM | Network Operations Center Manager

Eastern Communications•Marshalltown, IA

34d•$45,000 - $65,000•Onsite

About The Position

RACOM is seeking a Network Operations Center (NOC) Manager to join their team in maintaining Land Mobile Radio (LMR) communication systems for their customers. The NOC team serves as the first point of contact, utilizing core competencies in customer service, network monitoring, and technical support to ensure seamless communication. This role involves managing the NOC team and also filling in as a NOC operator when the team is not available. The position requires collaboration with other operators, internal stakeholders, customers, and third-party vendors to provide 24/7 support. Prior experience as a NOC manager or NOC operator is preferred.

Requirements

3-4 years of relevant experience as a manager or 4 years of experience as a NOC operator and/or similar experience.
High school diploma or equivalent required.
Excellent communication abilities, both verbal and written.
Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure.
Proficient in Microsoft Office Suite.

Nice To Haves

Experience with monitoring tools such as L3Harris RNMs/ ENMs, SolarWinds, Tait Enable Monitor, etc. is preferred.
Familiarity with or willingness to learn the following aspects of LMR communication systems: Radio Equipment Operation, System Infrastructure, Frequency and Spectrum Management, Troubleshooting Techniques.

Responsibilities

Management, supervision, scheduling, and training of NOC personnel to ensure the NOC is staffed and ready to meet its mission 24/7/365 with competent professionals.
Production and maintenance of standards, procedures, and guidelines across customers and internal teams focused on standardization of processes across customers, improved correspondence with stakeholders, and increased core competency of NOC team.
Serve as NOC operator in situations where NOC team is not available and provide overflow assistance with handling calls during peak hours.
Prepare routine reports on incident tracking, outages, and maintenance activities to inform management and clients.
Work closely with other operators, internal stakeholders, customers, and third-party vendors to ensure smooth operation of customersâ€™ communication systems.