Network Operations ASI Coordinator
About The Position
GDIT is looking for a Network Operations Authorized Service Interruption (ASI) Coordinator to support the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL. The successful candidate must be an active, collaborative team player. This position operates within a 24/7 environment and is a shift-rotating role that strictly requires working nights and weekends. As a Network Operations ASI Coordinator, the work you’ll do at GDIT will be impactful to the mission of USCENTCOM. Duties and Responsibilities include: ASI Management: Oversee the overall management of intra-theater and inter-theater ASIs impacting HQ and Forward HQ USCENTCOM customers. Request Coordination: Process, prioritize, de-conflict, and track all incoming ASI requests. Impact Assessments: Provide detailed operational impact assessments on network systems due to requested ASIs. Information Gathering: Gather accurate information regarding network outages, security incidents affecting enterprise-wide services, and planned maintenance on USCENTCOM systems. Ticketing & Reporting: Complete trouble tickets using USCENTCOM-approved systems and generate reports to maintain situational awareness across the enterprise.
Requirements
- 5+ years of relevant IT or network operations experience.
- CompTIA Security+ CE Certification.
- Must have a current/active TS/SCI clearance
- U.S. citizenship required due to the TS/SCI clearance requirement.
- Working knowledge of Microsoft products (Outlook, Word, Excel, PowerPoint, and MS Project).
- Demonstrated analytical and problem-solving skills to make appropriate technical decisions under pressure.
- Strong interpersonal and presentation skills for interacting with team members and key customers.
- Motivated, flexible, and able to produce high-quality results in an evolving, fast-paced environment.
- Excellent organizational and follow-up skills with strong attention to detail.
- Proven capability to work productively in a collaborative team environment.
Nice To Haves
- Master’s Degree with a focus in Communications, Computer Science, Engineering, or a related field of study.
- ITIL v4 Certification.
- Direct experience with USCENTCOM and familiarity with its mission.
- Knowledge and familiarity with USCENTCOM’s specific IT environment.
Responsibilities
- Oversee the overall management of intra-theater and inter-theater ASIs impacting HQ and Forward HQ USCENTCOM customers.
- Process, prioritize, de-conflict, and track all incoming ASI requests.
- Provide detailed operational impact assessments on network systems due to requested ASIs.
- Gather accurate information regarding network outages, security incidents affecting enterprise-wide services, and planned maintenance on USCENTCOM systems.
- Complete trouble tickets using USCENTCOM-approved systems and generate reports to maintain situational awareness across the enterprise.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- competitive pay
- paid time off
- variety of medical plan options
- dental plan options
- a vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
