Network Operations Manager

Vero Networks•Denver, CO

22h•$905,000 - $105,000•Remote

About The Position

This position is responsible for managing operational aspects of Vero’s active networks across multiple states. Candidates should have a proven track record of managing network operations for metro and/or longhaul fiber networks. This position will have responsibility for all aspects of network operations, including NOC management, outage response and scheduled maintenance activity. Reports to the Director of Network Operations.

Requirements

5+ years’ experience in fiber network operations, with prior supervisory experience
Thorough understanding of industry standard fiber network troubleshooting, repair and maintenance procedures, network protocols and security
Experience with platforms used to manage network infrastructure and billing, such as ArcGIS, Google Earth, QGIS, Zoho CRM
Experience preparing MOPs, Process Flows, Customer Presentations with a strong mindset towards analytics and executive summaries
Experience communicating with high-profile customers during emergency maintenance events, including preparation and communication of post-event RFO’s and RCA’s
Strong process and documentation orientation with a focus on continuous improvement, and strong written and verbal communications skills

Nice To Haves

BS degree preferred

Responsibilities

Serve as a point of contact for network-related issues and escalations from other departments or customers
Management of all incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 basis to ensure timely and effective response to trouble tickets and inquiries. Includes interfacing directly with Vero NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs.
Coordination with Vero’s outsourced NOC, with a focus on end-user customer satisfaction and continuous process improvement
Oversee all scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance windows with customers and timely completion of maintenance work.
Serve in the on-call schedule for Vero Operations team
Participate in development of policies and procedures to maximize system uptime, performance, and security
Collaborate with other team members to deploy and integrate network technologies and systems
Conduct periodic network assessments to identify areas of improvement and risk mitigation