Network Knowledge Management Quality Assurance Lead

CACI • Sterling, VA

1d • Onsite

About The Position

We are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team. The lead will be responsible for ensuring the quality and accuracy of network capacity management processes, performance, tools, and deliverables.

Requirements

• TS/SCI with poly required
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 10+ years of related work experience
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Experience with Network Capacity Management processes and practices
• Strong understanding of network technologies and capacity management principles
• Proficiency in QA methodologies, tools, and best practices
• Experience with automation testing tools and scripting languages
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Nice To Haves

• Experience with network modeling tools such as Riverbed and Forward Networks
• Advanced ITIL certifications or training

Responsibilities

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
• Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
• Ensures senior management are always informed of appropriate activities and issues (early and frequently)
• Ensures compliance with process-specific standards and policies, and stays abreast of process changes
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
• Support measurement and reporting for weekly and monthly meetings and as required
• Identify areas for improvement in practices and recommend solutions
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
• Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
• Leads efforts ensuring high performance and quality are consistent
• Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
• Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
• Collaborate with capacity management teams to resolve quality issues
• Collaborate with network operations, engineering, and support teams to implement improvements
• Develop and implement quality assurance strategies and processes for capacity management initiatives
• Create and present regular reports on network availability and quality metrics to stakeholders
• Lead quality audits of capacity management processes, documentation, and outcomes
• Identify and implement best practices for network availability and resilience
• Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
• Ensure impact of changes to capacity on other services and Configuration Items (CIs) are effectively assessed
• Lead a team of Capacity Management Process Analysts in day-to-day work

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior