Network Event Management Quality Assurance Analyst

CACI•Springfield, VA

22h•Onsite

About The Position

We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance.

Requirements

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
5+ years of related work experience
TS/SCI with Poly required
Strong analytical and problem-solving skills
Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI)
Familiarity with ITIL framework and capacity management best practices
Excellent communication and presentation skills
Ability to work independently and as part of a team

Nice To Haves

Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred.
ITIL certification

Responsibilities

Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues.
Utilize ITIL frameworks to ensure that network event management aligns with industry best practices.
Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards
Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response.
Train and mentor IT staff on ITIL event management practices and quality assurance procedures.
Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality.
Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures.
Participate in the implementation and optimization of event management tools and systems.
Prepare and present regular quality assurance reports on event management performance to senior IT management.
Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards