Network & IT Infrastructure Administrator - Must Bilingual in Korean
About The Position
The Network & IT Infrastructure Administrator supports office and regional business operations by maintaining network infrastructure and providing stable IT operations for approximately 200 users across office and warehouse environments. The role calls for strong networking knowledge, hands-on IT support experience, independent problem-solving, and collaboration with internal teams, vendors, and business stakeholders. Responsibilities include administering LAN/WAN, wireless, VPN, and network security environments; configuring and supporting Cisco network devices; troubleshooting connectivity and infrastructure issues; and supporting upgrades, expansions, documentation, and security administration. The administrator also supports Windows-based infrastructure and systems, including Active Directory, DNS, DHCP, file services, user accounts, monitoring, patch management, and routine maintenance. The position provides onsite and remote support for end users, including hardware, software, printing, conferencing, and connectivity troubleshooting; onboarding and offboarding; workstation deployment; and equipment setup. It also coordinates with IT teams, vendors, and business stakeholders on infrastructure initiatives, standardization, cybersecurity, and operational improvements. The position requires English/Korean bilingual proficiency and is full-time and on-site.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- At least 3 years of experience in Network Administration, Infrastructure Operations, or IT Support.
- English/Korean bilingual proficiency.
- Strong knowledge of TCP/IP, DNS, DHCP, routing and switching, LAN/WAN/WLAN technologies, VPN technologies, firewall administration, and network monitoring and troubleshooting.
- Hands-on experience configuring and supporting Cisco routers, switches, firewalls, and wireless infrastructure.
- Experience supporting Windows Server environments and Active Directory.
- Experience providing user support in office and warehouse/manufacturing environments.
- Ability to troubleshoot network and infrastructure issues independently.
- Strong customer service, communication, and documentation skills.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
Nice To Haves
- Experience with Cisco Meraki administration and deployment.
- Experience with Microsoft Entra ID (Azure AD) and Microsoft 365 administration.
- Experience supporting warehouse, logistics, or manufacturing environments.
- Knowledge of network security technologies including IPSec, SSL VPN, IDS/IPS, and Access Control.
- Experience with VoIP, Unified Communications, and wireless network optimization.
- Familiarity with network monitoring and packet analysis tools.
- Cisco CCNA certification.
- Cisco CCNP certification.
- CompTIA Network+ certification.
- Microsoft Certified credentials.
Responsibilities
- Manage, monitor, and maintain LAN/WAN, wireless, VPN, and network security environments.
- Configure and support routers, switches, firewalls, and wireless access points, including Cisco infrastructure.
- Troubleshoot network connectivity, performance, routing, switching, and wireless issues.
- Support network upgrades, expansions, and infrastructure improvement projects.
- Maintain network documentation, diagrams, standards, and operational procedures.
- Coordinate with carriers, vendors, and service providers to resolve issues and implement services.
- Assist with firewall policies, VPN access, and access control management.
- Support Windows-based infrastructure, Active Directory, DNS, DHCP, file services, and user accounts.
- Perform system monitoring, patch management, and routine operational maintenance.
- Assist with IT infrastructure deployments, upgrades, and migration projects.
- Maintain IT asset inventory, lifecycle management, and documentation.
- Provide onsite and remote technical support for approximately 200 users.
- Troubleshoot hardware, software, printing, conferencing, and connectivity issues.
- Support employee onboarding and offboarding, workstation deployment, and equipment setup.
- Serve as the primary point of contact for local IT support requests and escalations.
- Coordinate with internal IT teams, external vendors, and business stakeholders.
- Support office, warehouse, and infrastructure expansion initiatives.
- Participate in IT standardization, cybersecurity, and operational improvement projects.
- Assist in implementing corporate IT policies and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
