Network IT Engineer II (Police)

City of Mesa•Mesa, AZ

1d•Onsite

About The Position

This vacancy is in the Public Safety's Information Technology (PSIT) Unit in the Police Department for the Infrastructure/Enterprise Operations Assignment, specifically Network Infrastructure. The IT Engineer II assigned to Police Network Infrastructure ensures high performance, availability, and security across network platforms supporting the Mesa Public Safety Support Department, Police, and Fire, including all systems necessary for Computer Aided Dispatch (CAD). This role proactively monitors and maintains critical network environments, implements firmware and software configurations, performs advanced diagnostics and troubleshooting, documents changes for knowledge transfer, and develops QA processes to improve change success rates. The position requires expert-level knowledge of network protocols, routing, switching, firewalls, and security technologies, along with a strong understanding of server OS, virtualization, enterprise storage, and backup systems essential to public-safety operations. The ideal candidate shall possess a Cisco Certified Network Professional (CCNP) certification or equivalent experience. The IT Engineer II class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure, requiring an in-depth knowledge of the City’s platforms and environment in support of meeting availability and performance goals. This class applies to Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS (Geographic Information System); Network; Security; Unified Communications; and Server, Storage, and Backup. Common responsibilities and skills include: leadership skills, including performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas and senior leadership in both small and large settings; supervising and coordinating day-to-day activities of technical staff (by assignment) of usually three or less direct reports; and performing primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; and Server, Storage, and Backup. This class may perform technical and/or project leadership for a medium- to large-size project using the Project Management Office (PMO) standard methodologies or concurrent small- to medium-scale project management. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams. Common duties include: performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; assisting with research, evaluation, and implementation of new technologies and/or packaged software; installing and supporting hardware and/or software; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing and analyzing data for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and their related subsystems; participating in projects and/or leading small- to medium-scale projects and activities related to City computer systems, data, and infrastructure; participating in design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools. Ensures all work is done in alignment with City and IT long-term strategies. This class is also responsible for performing related duties as required. Project management duties may include: estimating task duration and complexity; developing work plans and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; and reviewing results with and motivating team members. This class is distinguished from the IT Engineer III by the latter’s responsibility to provide the highest technical leadership, primary and secondary support for highly complex systems or products, and may provide leadership for multiple medium- to large-scale projects concurrently. The IT Engineer II is distinguished from the IT Engineer I by its responsibility for independently performing highly technical application or product support, and/or leading medium- to large-sized projects. As experience increases, work may include identifying and documenting business process requirements and automation opportunities, assisting the customer in new project definition, prioritization, and preparation of project documents and management reports. This class has a high level of responsibility for supported systems and projects and may be responsible for the success of medium- to large-sized systems. This class provides technical and design guidance for projects and systems, and highly specialized, advanced technical guidance may be needed from higher-level classes. This class provides technical leadership for one or more specific areas and may provide technical mentoring to any lower-level classes. Incumbents in this class assist management in planning, directing, and coordinating operational or procedural matters to meet goals and objectives and may function as customer liaison, project leader, and/or technical advisor. Employees in this class are required to participate in team on-call support, 24 hours a day, seven days a week. This class is FLSA exempt-computer professional. (Part-time employees in this class are FLSA nonexempt.)

Requirements

Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science or a related field, such as Engineering or Geography (by assignment).
Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support.
Expert-level knowledge of network protocols, routing, switching, firewalls, and security technologies.
Strong understanding of server OS, virtualization, enterprise storage, and backup systems essential to public-safety operations.
Possess a Cisco Certified Network Professional (CCNP) certification or equivalent experience.
Must possess a valid Class D Arizona Driver’s License by hire or promotion date (by assignment).
Ability to pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment (by assignment).
Ability to successfully complete substance abuse testing.

Nice To Haves

Good (1 - 3 years) project or technical leadership experience is highly desirable and may be required (by assignment).
Customer service and teamwork experience is also highly desirable.
Supervisory experience may be preferred (by assignment).

Responsibilities

Ensures high performance, availability, and security across network platforms supporting the Mesa Public Safety Support Department, Police, and Fire, including all systems necessary for Computer Aided Dispatch (CAD).
Proactively monitors and maintains critical network environments.
Implements firmware and software configurations.
Performs advanced diagnostics and troubleshooting.
Documents changes for knowledge transfer.
Develops QA processes to improve change success rates.
Provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure.
Applies in-depth knowledge of the City’s platforms and environment to meet availability and performance goals.
Performs independent judgment and decision-making, especially related to diagnostics and troubleshooting with enterprise applications or infrastructure.
Provides quality written and verbal communications/presentations to customer areas and senior leadership.
Supervises and coordinates day-to-day activities of technical staff (by assignment) of usually three or less direct reports.
Performs primary and secondary highly technical application or product support within specific technical support areas.
May perform technical and/or project leadership for a medium- to large-size project using PMO standard methodologies or concurrent small- to medium-scale project management.
Positively and actively participates in team training and demonstrates team skills learned by applying and reinforcing team principles in daily work.
Performs work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems.
Assesses, troubleshoots, and follows established guidelines in the escalation of hardware, software, and networking problems.
Initiates and/or maintains Incident Reports (IRs) using an on-line incident management system.
Assists with research, evaluation, and implementation of new technologies and/or packaged software.
Installs and supports hardware and/or software.
Prepares and/or updates system documentation.
Controls changes in system environments to ensure stable and reliable delivery of computer resources.
Coordinates and mentors staff.
Develops and analyzes data for problem resolution and strategic planning.
Implements, maintains, and monitors systems and their related subsystems.
Participates in projects and/or leads small- to medium-scale projects and activities related to City computer systems, data, and infrastructure.
Participates in design, programming, installation, and/or implementation of information systems.
Plans, analyzes, designs, implements, coordinates, and schedules processes, procedures, and strategies for systems that function or communicate across multiple platforms.
Supports computing processes executed across multiple platforms and/or networks.
Utilizes monitoring, forecasting, trend analysis, and/or reporting tools.
Ensures all work is done in alignment with City and IT long-term strategies.
Estimates task duration and complexity for projects.
Develops work plans and schedules target completion dates for projects.
Informs customer and management of project status.
Coordinates efforts of team members.
Reviews adherence to policies and procedures.
Reviews results with and motivates team members.
Provides technical and design guidance for projects and systems.
Provides technical leadership for one or more specific areas.
Provides technical mentoring to any lower-level classes.
Assists management in planning, directing, and coordinating operational or procedural matters to meet goals and objectives.
May function as customer liaison, project leader, and/or technical advisor.
Participates in team on-call support, 24 hours a day, seven days a week.