Network Intelligence Senior Analyst

Midco•Sioux Falls, SD

About The Position

As a Network Intelligence Analyst, you will partner with stakeholders across Technology to develop analytics, reporting, and predictive modeling solutions that support Midco's commitment to maintaining a best-in-class network. You will use data to identify opportunities, solve business challenges, improve network performance, and provide actionable insights for operational and strategic decision-making. The role may be filled at the Network Intelligence Analyst or Senior Network Intelligence Analyst level based on the selected candidate's qualifications, experience, and demonstrated expertise. The position delivers analytics, reporting, and guidance informed by an understanding of Midco's network and its performance. It develops predictive tools and models to identify degraded performance, network impairments, and congestion; analyzes customer and third-party provider SLAs; and evaluates how recommendations affect the organization, network operations, and customers. The Senior level also leads complex analytics initiatives and advanced modeling, partners with leadership on analytics strategies and priorities, identifies operational risks, serves as a technical resource, and guides analytical methods and continuous improvement. Work is performed primarily in an office environment and may include remote, hybrid, or other business-approved work settings. The role regularly interacts with internal and external stakeholders in person, virtually, and by telephone. Environmental conditions and noise levels may vary by work location and business activities. Attendance at meetings, training sessions, conferences, or other business-related functions may be required. Schedules may occasionally vary based on business needs, project demands, or organizational priorities.

Requirements

Bachelor's degree in Data Science, Mathematics, Statistics, Computer Science, Information Technology, Engineering, Physics, or a related field; an equivalent combination of education and experience may be considered.
Relevant analytics, business analysis, data science, network intelligence, or related experience: 2 years for Network Intelligence Analyst and 5 years for Senior Network Intelligence Analyst.
Experience working with large datasets, complex systems, and statistical analysis techniques.
Experience using Python, R, SQL, or other data-focused programming languages.
Experience working with relational databases and data management tools.
Experience building, deploying, and maintaining predictive machine learning models.
Strong analytical, problem-solving, and critical-thinking skills.
Ability to communicate analytical findings effectively to technical and non-technical audiences.
For the Senior level, leadership experience leading analytics projects and strategic initiatives.
For the Senior level, advanced proficiency with data mining, statistical analysis, predictive modeling, Python, R, SQL, and business intelligence tools such as Tableau or Power BI.

Nice To Haves

Master's degree in Data Science, Mathematics, Statistics, Engineering, Computer Science, Physics, or a related field.
Experience with Tableau, Power BI, or equivalent business intelligence and visualization platforms.
Experience reporting on, analyzing, or supporting HFC, FTTP, telecommunications, or network performance data.
Experience leading analytics projects, initiatives, or cross-functional data efforts.
Advanced experience with predictive analytics, forecasting, machine learning, or statistical modeling techniques.

Responsibilities

Deliver high-quality analytics, reporting, and guidance based on an in-depth understanding of Midco's network and its performance.
Develop and maintain network reliability and performance reporting aligned with industry standards and technology trends.
Analyze and report on Midco's Service Level Agreements (SLAs) with customers and third-party providers.
Document assumptions, methodologies, and analytical findings; critically examine results and anticipate stakeholder questions or concerns.
Engage with stakeholders to understand business goals, perspectives, and challenges and drive new analytics initiatives and solutions.
Identify and integrate new datasets, models, tools, and technologies that enhance the Network Intelligence team's capabilities.
Continuously improve data collection, metrics, reporting, workflows, and business processes.
Build, deploy, and maintain predictive models that proactively identify degraded network performance.
Develop and support data models that identify, monitor, and trigger workflows to mitigate network impairments and congestion.
Develop regression models and other analytical methods to identify relationships between operational data and network or product performance.
Research, evaluate, and implement advanced statistical and analytical techniques to address business and technology challenges.
Develop a deep understanding of Midco's business, network operations, products, and the factors that drive organizational success.
Develop and deploy predictive tools, models, and insights that support informed business and operational decisions.
Evaluate how recommendations and actions impact the team, company, network operations, and customers.
Partner with Network Intelligence team members and Technology stakeholders to identify, develop, document, and improve analytical workflows and processes.
Collaborate with analysts, engineers, developers, and business partners to identify new ways to leverage data and analytics.
Build productive partnerships based on trust across all levels and functions of the organization.
Communicate complex analytical findings clearly, accessibly, and impactfully.
Seek training, development, and learning opportunities to expand analytical and technical capabilities.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Protect customer privacy by adhering to Midco’s privacy guidelines and following company policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.
Lead complex analytics initiatives and advanced modeling efforts at the Senior level.
Partner with leadership to develop analytics strategies and priorities at the Senior level.
Identify operational risks and provide strategic recommendations at the Senior level.
Serve as a technical resource for advanced analytics and network intelligence solutions at the Senior level.
Guide analytical methodologies, best practices, and continuous improvement efforts at the Senior level.