Network Infrastructure Manager

Scott County•Davenport, IA

1d•Onsite

About The Position

Under general direction, the Network Infrastructure Manager provides leadership, planning, and operational oversight for the IT Network Systems Division. This role directs division staff, manages technical projects, establishes operational priorities, and oversees network infrastructure initiatives to ensure reliable, secure, and effective technology services. The manager works collaboratively with County leadership, departments, and other stakeholders to identify technology needs and align infrastructure operations with organizational goals and industry best practices. This is a management-level classification responsible for the leadership, strategic planning, and operational direction of the Network Systems Division within the IT Department. The incumbent exercises judgment in personnel management, project prioritization, resource allocation, policy development, and technology planning. Success in this role is measured by the effective leadership of staff, successful management of projects and initiatives, operational reliability, and alignment of technology services with organizational goals.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field; AND five (5) years of information technology related experience which includes technical project management and previous supervisory responsibilities; OR an equivalent combination of education, training, and experience.
Knowledge of applicable local, State, and Federal laws, codes, regulations, and ordinances.
Knowledge of enterprise IT infrastructure architecture and security methodology and best practices.
Knowledge of project management principles and practices.
Knowledge of technical troubleshooting and diagnosis methods and practices.
Knowledge of endpoint, server, and network management.
Skill in leading, developing, mentoring, and evaluating technical staff.
Skill in managing complex technology projects, programs, and strategic initiatives.
Skill in building high-performing teams and fostering employee engagement and accountability.
Skill in managing multiple priorities, competing demands, and organizational resources.
Skill in building collaborative relationships with executive leadership, stakeholders, vendors, and partner agencies.
Skill in facilitating communication, negotiation, and consensus-building among diverse groups.
Skill in driving organizational change and technology adoption initiatives.
Skill in strategic planning and decision-making in enterprise technology environments.
Skill in communicating complex technical concepts to non-technical audiences.
Skill in analyzing, monitoring, and modifying IT network infrastructures.
Skill in Microsoft and Linux based operation systems including rights/policy management.
Skill in application, desktop, server, and network virtualization technologies.
Skill in developing and maintaining current relevant technology knowledge and skill sets.

Nice To Haves

Incumbent will be required to be available or "on-call" during off-duty hours.
May be required to perform system maintenance outside of normal shift hours.
May be required to lift objects weighing up to 50 pounds.

Responsibilities

Provides leadership and supervision of division staff, including workload planning, priority setting, coaching, staff development, and performance management.
Participates in the recruitment process, approves leave requests, administers applicable county and department policies, and makes recommendations regarding disciplinary actions to the Information Technology Director.
Oversees the planning, execution, and delivery of infrastructure projects, ensuring scope, timelines, budgets, and organizational objectives are achieved.
Establishes division goals, performance standards, and operational priorities that support the strategic vision of the Information Technology Department and Scott County.
Collaborates with county leadership, department managers, partner agencies, vendors, and stakeholders to identify technology needs, develop solutions, and ensure successful project outcomes.
Manages resources across multiple concurrent projects and operational initiatives, balancing organizational priorities and service delivery requirements.
Provides strategic guidance and decision-making related to network infrastructure, systems architecture, data storage, virtualization, communications systems, and emerging technologies.
Oversees the administration and maintenance of enterprise network infrastructure, ensuring reliability, security, compliance, and business continuity through effective delegation and operational oversight.
Recommends, administers, and monitors capital budgets for the Network Infrastructure Division, ensuring effective stewardship of county resources.
Participates in vendor selection and contract negotiations and oversees vendor performance and service delivery within assigned areas of responsibility.
Recommends policies, procedures, and standards governing infrastructure operations, security practices, project execution, and service delivery.
Identifies and evaluates infrastructure risks and vulnerabilities, recommends corrective measures, and assists in developing policies, procedures, and standards governing infrastructure operations, security practices, project execution, and service delivery.
Oversees the administration and maintenance of enterprise network infrastructure, including incident response, service restoration, and disaster recovery planning to ensure reliability, security, compliance and continuity of operations.
Monitors project progress and operational performance through metrics, reporting, and continuous improvement initiatives.
Facilitates communication among technical staff, county departments, leadership, vendors, and external partners to ensure alignment and transparency.
Ensures accurate records and documentation are maintained, and confidential and sensitive information is appropriately handled and protected in accordance with applicable laws, policies, and procedures.
Responds to internal and external requests as identified by the Director for technical information, reports, and records in accordance with applicable laws and policies.
Demonstrates and promotes the County PRIDE philosophy through leadership, accountability, collaboration, and customer service.
Performs related duties as assigned.