Network Infrastructure Design Quality Program Manager , Global Quality Team

Amazon • Herndon, VA

1d • $127,100 - $171,900 • Onsite

About The Position

This role is part of the Global Quality Team and focuses on integrating quality assurance into data center network pathway infrastructure construction throughout the project lifecycle. The position involves participating in construction design reviews, page turns, and reviews for construction documents, providing Quality Assurance representation to ensure standards are met during construction. The role also involves influencing construction managers, general contractors, Colocation providers, and relevant contractors to adopt quality assurance checklists that validate conformance to both Amazon and jurisdictional standards during critical construction milestone checks for pathway infrastructure. The position requires gathering feedback from construction teams and internal stakeholders to refine quality processes, verifying that pathway infrastructure construction meets installation requirements by reviewing documentation and data from milestone inspections, and documenting and aligning on construction standards and standard operating procedures as new technology and construction methods integrate into our infrastructure. Additionally, the role includes conducting training with construction managers and providing guidelines to general contractors, Colocation providers, and contractors to ensure consistent execution across all construction activities. This role is critical because construction quality directly impacts data center reliability and customer experience, and the individual will own the quality process from design reviews through training delivery.

Requirements

• 3+ years of technical infrastructure management experience
• Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot
• Bachelor's degree in Telecommunications, Mechanical, or Structural Engineering, or related discipline, or equivalent work experience
• 4+ years of experience in network pathway infrastructure design or installation in data center environments
• Experience managing quality across the full project lifecycle, from design review through installation validation and defect remediation
• Proficiency of NEMA VE1/VE2 or IEC 61537 for cable tray construction and installation

Nice To Haves

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Knowledge of critical data center equipment
• Experience conducting quality inspections in live data center environments with engagement of contractors, engineers, and stakeholders
• Certification in quality management disciplines (e.g., ASQ CQE, CQA, or equivalent)
• BICSI RCDD Certification or internationally recognized equivalent (e.g. CDCDP, DCDC, etc.)

Responsibilities

• Own Quality Assurance related programs to drive world-class quality in network infrastructure in the new construction of Data Centers to achieve the best operating, lowest cost infrastructure in the world.
• Review cable tray designs against Amazon's Policies and Industry Standards and define acceptance checklists for each build milestone.
• Partner with Construction Management team and Technical Infrastructure Project Manager to ensure network pathway infrastructures are built according to design documents and build project milestones, document early signals for risks and escalate to respective owners for remediations.
• Influence construction partners and stakeholders through quality mechanisms and standards to drive consistent high-quality deliverables across all network pathway infrastructure projects.
• Establish frameworks for cross-functional collaboration that result in sustained quality improvements.
• Capture requirement variants between approved design and physical installation and collaborate with onsite teams and design teams to close gaps in pathway infrastructure installation methods.
• Define and maintain Quality Assurance documents including inspection checklists and installation requirements from design specifications, Quality Assurance standard operating procedures, Global Design Standards documents, Global Installation Best Practice Guidelines, Product Specifications for Inside Plant cable routing, and Quality Issue trackers.
• Monitor installations and collect lessons learned on network pathway quality to drive continuous improvement across the program.
• Drive Network Pathway Infrastructure Quality Training Programs, and the creation of training materials, to support Construction teams and provide reference guidelines for vendors.
• Define quality and operational metrics related to construction performance, establish measurement frameworks, and analyze data to drive strategic improvements and inform decision-making.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree