Senior Program Manager, Network Operations & Infrastructure

DMI•Remote,

2d•Hybrid

About The Position

DMI, LLC is seeking a Senior Program Manager to lead the delivery of large‑scale network operations and infrastructure services across a complex, multi‑stakeholder enterprise environment. This role is responsible for program governance, operational performance, and cross‑functional coordination supporting network, systems, and security services. The ideal candidate combines strong program management discipline with a solid understanding of network operations, service delivery, and infrastructure environments.

Requirements

Bachelor’s degree in Information Technology, Engineering, Business, or related field
PMP certification
10+ years of experience in program or project management
Prior experience managing network infrastructure or IT operations programs
Demonstrated experience in: Large, multi-team delivery environments, Managing SLAs and operational performance, Stakeholder and executive communications
Strong knowledge of: Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.), IT service management frameworks (ITIL preferred)
Experience supporting highly regulated or public sector environments
Familiarity with: Service management platforms (e.g., ServiceNow or similar), Network monitoring and operations tools
Experience managing distributed or geographically dispersed teams
Strong leadership and decision‑making ability
Excellent communication and stakeholder management skills
Ability to operate in high‑availability, mission‑critical environments
Structured, disciplined approach to execution and governance
Successful completion of a Fingerprint background investigation.
H 1B Citizenship Status Required

Responsibilities

Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
Establish and maintain program governance, reporting cadence, and escalation processes
Lead status reporting, executive briefings, and performance reviews
Manage program risks, issues, and dependencies through structured RAID management
Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment
Ensure adherence to service level agreements (SLAs) and operational targets
Coordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, Security operations
Lead capacity planning and resource alignment across operational and project demands
Balance steady‑state operations with engineering and modernization initiatives
Coordinate prioritization of work requests, changes, and projects
Serve as the integration point across technical teams, vendors, and business stakeholders
Facilitate collaboration across multiple workstreams to ensure aligned execution
Support change management and release coordination activities
Drive improvements in operational efficiency, service quality, and reporting transparency
Support the adoption of best practices aligned to ITIL or similar frameworks
Identify opportunities for automation, performance optimization, and service enhancements