Senior Manager - IT Systems Integration (Network Infrastructure Program)

United Airlines•Chicago, IL

13d

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Manager Systems Integration (Network Infrastructure Program) position will be a primary contact for application portfolios and business units to access engineering teams and infrastructure. They manage a team that is accountable for planning, design, implementation of all infrastructures to support the work required of corporate projects. The position manages the relationship with application portfolio teams and business units to assure all needs are being met in a timely manner and are ultimately responsible for successfully delivering all engineering teamwork associated with a portfolio. Additionally, they manage systems dependencies and integration point. The role is also a liaison to the business units for operational issues and forecasting for production systems and associated capacity planning. Interface: Identifies and leads functional team to solve technical, operational and organizational issues Reviews and is responsible for departmental budgets and resource allocations Develops departmental tactical plans to support technical and operational strategy Partners with various functional teams across the IT departments to support strategic enterprise vision and design Delivery/Support: Participates in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks Leads functional team to ensure high quality, timely delivery of key infrastructure milestones to support corporate projects Improving delivery through automation, forecasting, and capacity planning Prepares, gains alignment on and delivers automation plans to improve speed and accuracy of delivery of infrastructure Review and approve all plans for production deployment of corporate projects Leads a team that then delivers the production deployment IT Process Management and Administrative: Deliver a detailed technology training plan to their staff which takes in to account all engineering teams specialties Accountable for administrative management of Information Technology Engineering professionals in the Microsoft SharePoint and MS Project space Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs Ensure IT engineering process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are effectively managed and performed Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review Technical Infrastructure & Systems Integration Expertise: Managing complex system integrations and interdependencies Overseeing infrastructure engineering for corporate projects Reviewing/approving production deployment plans Understanding performance, capacity planning, and operational reliability Organizational Effectiveness / People: Provide leadership by ensuring department and individuals goals are met Manages talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development Participates in assessing and recommending improvements to the organization structure, roles and responsibilities Responsible for individual performance assessments and improvement plans Responsible for coaching, counseling, assisting employees to develop individual career development and training plans

Requirements

Bachelor's degree in computer science, Information Technology Management or relevant field of study
7+ years professional experience
Experience working with diverse programs and portfolios in a large-scale capacity focusing on network infrastructure, including hardware refresh deployments and new build projects
Team management experience (5+ years preferred)
Background in service delivery at an enterprise level, comfortable with reporting projects to senior leadership
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Experience in travel industry project management
Experience with: Clarity, Jira, SharePoint, Teams, financial tools, Excel, Project, Smartsheet
Certification in project management (PMP, Six Sigma, or equivalent)
AWS Cloud Practitioner certification

Responsibilities

Identifies and leads functional team to solve technical, operational and organizational issues
Reviews and is responsible for departmental budgets and resource allocations
Develops departmental tactical plans to support technical and operational strategy
Partners with various functional teams across the IT departments to support strategic enterprise vision and design
Participates in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks
Leads functional team to ensure high quality, timely delivery of key infrastructure milestones to support corporate projects
Improving delivery through automation, forecasting, and capacity planning
Prepares, gains alignment on and delivers automation plans to improve speed and accuracy of delivery of infrastructure
Review and approve all plans for production deployment of corporate projects
Leads a team that then delivers the production deployment
Deliver a detailed technology training plan to their staff which takes in to account all engineering teams specialties
Accountable for administrative management of Information Technology Engineering professionals in the Microsoft SharePoint and MS Project space
Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
Ensure IT engineering process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are effectively managed and performed
Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review
Managing complex system integrations and interdependencies
Overseeing infrastructure engineering for corporate projects
Reviewing/approving production deployment plans
Understanding performance, capacity planning, and operational reliability
Provide leadership by ensuring department and individuals goals are met
Manages talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development
Participates in assessing and recommending improvements to the organization structure, roles and responsibilities
Responsible for individual performance assessments and improvement plans
Responsible for coaching, counseling, assisting employees to develop individual career development and training plans