Senior Manager - IT Systems Integration (Network Infrastructure Program)

United Airlines•Chicago, IL

2d•$140,600 - $183,108•Onsite

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Requirements

Bachelor's degree in computer science, Information Technology Management or relevant field of study
7+ years professional experience
Experience working with diverse programs and portfolios in a large-scale capacity focusing on network infrastructure, including hardware refresh deployments and new build projects
Team management experience (5+ years preferred)
Background in service delivery at an enterprise level, comfortable with reporting projects to senior leadership
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Experience in travel industry project management
Experience with: Clarity, Jira, SharePoint, Teams, financial tools, Excel, Project, Smartsheet
Certification in project management (PMP, Six Sigma, or equivalent)
AWS Cloud Practitioner certification

Responsibilities

Manage a team that is accountable for planning, design, implementation of all infrastructures to support the work required of corporate projects.
Manage the relationship with application portfolio teams and business units to assure all needs are being met in a timely manner and are ultimately responsible for successfully delivering all engineering teamwork associated with a portfolio.
Manage systems dependencies and integration points.
Serve as a liaison to the business units for operational issues and forecasting for production systems and associated capacity planning.
Identify and lead functional teams to solve technical, operational, and organizational issues.
Review and be responsible for departmental budgets and resource allocations.
Develop departmental tactical plans to support technical and operational strategy.
Partner with various functional teams across the IT departments to support strategic enterprise vision and design.
Participate in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks.
Ensure high quality, timely delivery of key infrastructure milestones to support corporate projects.
Improve delivery through automation, forecasting, and capacity planning.
Prepare, gain alignment on, and deliver automation plans to improve speed and accuracy of delivery of infrastructure.
Review and approve all plans for production deployment of corporate projects.
Lead a team that then delivers the production deployment.
Deliver a detailed technology training plan to staff which takes into account all engineering teams' specialties.
Be accountable for administrative management of Information Technology Engineering professionals in the Microsoft SharePoint and MS Project space.
Define, prioritize, allocate resources, track, and provide status reporting of work assignments, projects, programs.
Ensure IT engineering process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are effectively managed and performed.
Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting, and quarterly resource planning reviews.
Manage complex system integrations and interdependencies.
Oversee infrastructure engineering for corporate projects.
Review/approve production deployment plans.
Understand performance, capacity planning, and operational reliability.
Provide leadership by ensuring department and individual goals are met.
Manage talent utilizing HR supplied recognition tools and participate in workforce planning, staffing, and development.
Participate in assessing and recommending improvements to the organization structure, roles, and responsibilities.
Be responsible for individual performance assessments and improvement plans.
Be responsible for coaching, counseling, and assisting employees to develop individual career development and training plans.